Outbound Sales Specialist

5 days ago

Narela, India Whatjobs IN C2 Full time

Industry: Internet/Ecommerce Designation: Outbound Sales Quality Assurance & Improvement ( Pre and Post sales) Industry - D2C Luxury Jewelry Global brand This role will require you to: Key Responsibilities - Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs. - Call prospective leads generated via SEM, social ads, referrals, and brand campaigns. - Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations. - Handle high-value customer conversations with professionalism and empathy. - Collaborate with CRM and marketing teams to execute outbound campaigns. - Maintain detailed records of customer interactions and outcomes in CRM tools. - Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift. - Provide feedback from customer interactions to marketing, product, and operations teams. Required Skills & Competencies - Excellent communication skills in English (verbal and written). - Prior experience in outbound sales, inside sales, telesales, or luxury customer service. - Ability to build rapport, consult, and influence buying decisions. - Comfort with high-ticket sales conversations (average orders $1,000+). - Proficiency in CRM systems, call tools, and reporting dashboards. - Resilience to handle rejection and persistence to follow up effectively. - Understanding of USA customer expectations and buying behavior. Qualifications - Bachelor’s degree preferred (Business, Marketing, or related field). - 2–4 years of outbound sales or telesales experience (luxury/high AOV preferred). - Proven track record of meeting or exceeding sales targets. Performance Metrics - Outbound call volume & quality. - Conversion rate (prospects to orders). - Repeat revenue generated from existing customers. - Average Order Value uplift. - Customer satisfaction (CSAT/NPS scores).

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