Technical Support Analyst
3 weeks ago
Overview
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Position Title: Technical Support Analyst
Location: WFH
Experience : 2+ yrs.
Responsibilities
Job Description (Job Summary/Roles & Responsibilities)
Summary of Job Function
We are looking for an experienced NCR ALOHA L1 Technical Support Analyst to support our client The Technical Support Analyst provides remote installation, repair and support services for Point-of-Sale (POS) systems, networks, and other services and solutions. Successfully manages identification and resolution of customer issues. Supports system implementation and engages customers and team members in completing projects on-time and on-budget. Actively participates as a key part of a growing team that is obsessed with quality, and customer service. The analyst would be required to handle multi-channel communication including calls/email/chat/sms/web cases.
Essential Duties and Responsibilities
Remotely identify and resolve technical and operations issues for restaurants. Support the installation, configuration, testing and training for complete POS systems, and peripheral devices. Utilize company CRM system and input accurate and complete activity logs on a daily basis. Provide an outstanding level of customer support. Be part of a high performing team that consistently achieves benchmarks and commonly exceeds them. Utilize technical knowledge to do root cause analysis on persistent system issues to permanently solve issues instead of temporary solutions.Mandatory Skills
2+ years of experience exclusively troubleshooting NCR Aloha systems Comfortable with network and high-level architecture. MUST be fluent in English with exceptional verbal and written communication skills. Team player; able to effectively communicate with managers, co-workers, and customers.Desired Skills
Type 35+ WPMEducation & Certifications:
Bachelor's degree in Technology or equivalent
This is a WFH position and so the following things are mandatory
Wired Internet connection (cable/broadband)- WIFI is not permitted or supported on the provided work equipment. Internet Service Speed Minimum: 20 mbps download / 5 mbps upload Distraction free work environment. Whether it’s your bedroom with a desk set up or a designated office within your home, you should be able to close the door to outside distractions and noise.Socialize this job opportunity to a friend, colleague, or family member:
-
Technical Support Analyst
2 weeks ago
Hyderabad, India Solugenix Full timeOverviewSolugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...
-
Technical Support Analyst
1 month ago
Hyderabad, India Solugenix Full timeOverview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...
-
Technical Support Analyst
3 weeks ago
Hyderabad, India Solugenix Full timeOverview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...
-
Technical Support Analyst
1 week ago
Hyderabad, Telangana, India Gainsight Full timeJob OverviewIn the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsight's software product. In assessing and resolving enduser questions you will deliver worldclass technical and application support to Gainsight's dynamic and growing customer...
-
Technical Support Analyst
1 week ago
Hyderabad, Telangana, India Oracle Full timeDuties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable...
-
Technical Support Analyst
1 week ago
Hyderabad, India Oracle Full timeDuties & ResponsibilitiesBe part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.Handling complex customer scenarios, documenting solutions, and effectively providing dependable and...
-
IS Analyst-Technical Support
1 week ago
Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full timeAt Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...
-
IS Analyst-Technical Support
1 week ago
Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full timeAt Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...
-
Technical Support Analyst
2 weeks ago
Hyderabad, India Oracle Full timeDuties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing...
-
Technical Support Analyst
1 week ago
hyderabad, India Oracle Full timeDuties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing...
-
Support Analyst
1 month ago
Hyderabad, India Inspire Full timeJob Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...
-
Technical Support Analyst
2 months ago
Hyderabad, India Gainsight Full timeJob Overview In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsight’s software product. In assessing and resolving enduser questions you will deliver worldclass technical and...
-
Technical Support Analyst
2 months ago
hyderabad, India Gainsight Full timeJob Overview In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsight’s software product. In assessing and resolving enduser questions you will deliver worldclass technical and...
-
Technical Support Analyst
3 weeks ago
Hyderabad, India Solugenix Full timeOverview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...
-
MDM Analyst
2 months ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
-
MDM Analyst
2 months ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
-
MDM Analyst
3 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
-
MDM Analyst
3 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
-
IT Support Analyst
3 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
IT Support Analyst
1 month ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...