Voice Processing

22 hours ago

Bengaluru, India Nbula Innovations LLP Full time

Job Overview We are seeking a dynamic individual for a Junior level Voice Processing role in various BPO companies(Startek,Sagility,WNS etc.). This is a full-time position located in Bangalore and Hyderabad. We welcome applications from both freshers and those who bring a bit of experience, aiming to excel in the realm of voice and chat processes. Qualifications and Skills Proficiency in chat and voice process is mandatory, as these skills are crucial for effective communication and customer interaction (Mandatory skills). Exemplary communication skills are needed to ensure clear and concise interaction with clients (Mandatory skill). Experience in international voice processes will be beneficial for handling diverse client bases efficiently. We are open to candidates with an undergraduate degree who possess a keen interest in learning and developing their professional skill set. The role suits freshers who are eager to start a rewarding career in voice processing and related services. Sales skills will be required to effectively manage and close deals, promoting company services to potential clients. Technical support skills are imperative for resolving customer queries and providing excellent customer service. A collaborative team player who thrives in a dynamic environment and possesses a proactive approach to problem-solving. Roles and Responsibilities Engage with international clients using your voice processing skills to provide excellent customer service and support. Utilize chat and voice process expertise to assist customers efficiently and resolve their queries. Collaborate with teammates to improve service delivery and implement best practices in customer interaction. Handle sales inquiries, guiding potential clients through the sales process with tact and professionalism. Identify and troubleshoot technical issues, offering competent support and solutions to clients. Maintain and update customer records accurately in the database to ensure seamless follow-up processes. Assist in the development of communication strategies to enhance brand presence and customer engagement. Contribute to a positive team environment, supporting colleagues and participating in team development activities.

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    Bengaluru, India TP Full time

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