Application Support Specialist

2 weeks ago

ChennaiCochinKochiCoimbatoreMumbai, India Cortex Consulting Pvt. Ltd. Full time

About the Role :

We are seeking a motivated and results-oriented Application Support Specialist to join our growing team.

In this role, you will play a vital role in providing comprehensive L1 and L2 support for our business-critical applications built on Azure, SQL Server, and . NET. Your strong technical skills, combined with your excellent problem-solving abilities, will be essential for diagnosing and resolving application issues efficiently.

Responsibilities :

- Provide first-line (L1) and second-line (L2) technical support to application users, diagnosing and resolving a wide range of technical issues.

- Escalate complex issues to development teams when necessary.

- Document incidents, resolutions, and knowledge base articles to ensure efficient problem-solving for future occurrences.

- Monitor application performance and proactively identify potential issues.

- Perform basic root cause analysis to identify the source of application problems.

- Collaborate with development teams to understand system functionalities and troubleshoot issues effectively.

- Stay up-to-date with the latest advancements in Azure, SQL Server, and .NET technologies.

- Maintain a positive and professional demeanor while interacting with users.

- Adhere to established IT support policies and procedures.

Qualifications :

- 3+ years of experience in application support or a related technical role.

- Strong understanding of cloud computing concepts, particularly Microsoft Azure.

- Proficiency in SQL Server administration and troubleshooting.

- Solid knowledge of . NET development framework (e.g., ASP.NET, .NET Core).

- Experience with ticketing systems and incident management processes.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills to effectively interact with users and technical teams.

- Ability to work independently and as part of a team.

- Excellent written and verbal communication skills.

(ref:hirist.tech)

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