Operations Manager

4 weeks ago


indore, India Antal International Full time
Job Description

Summary role description:

Hiring for an Operations Manager - Content Moderation for a leading digital outsourcing company.

Company description:

Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.

Role details:

Title / Designation : Operations Manager - Content Moderation Reporting Manager: Senior Operations Manager Location: Indore, India Work Mode: Work from Office

Role & responsibilities:

Developing and implementing strategies to optimize processes, improve efficiency, and achieve business objectives. Overseeing teams to ensure they meet performance targets, adhere to company policies, and deliver high-quality service. Tracking key performance indicators (KPIs), analysing performance data, identifying areas for improvement, and implementing corrective actions as necessary. Serving as the primary point of contact for clients, understanding their needs, addressing concerns, and ensuring client satisfaction. Establishing quality standards, implementing quality control measures, conducting regular audits and assessments, and providing feedback and coaching to improve performance. Identifying opportunities for process improvement, implementing best practices, and driving continuous improvement initiatives to enhance operational efficiency and effectiveness.

Candidate requirements:

Minimum of 7 years of experience in BPO, Content Moderation, Customer Service, team leading. Operational knowledge in areas such as people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs (Banking, Fintech, Customer Service, Content moderation). Comfortable with 24x7 shifts.

Selection process:

Discussion with Director of Operations Discussion with Senior Director of Operations Discussion with Country Head

Check Your Resume for Match

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.


  • Operation Manager

    1 month ago


    indore, India White Force Full time

    Job Description: Operations managers are responsible for maintaining and increasing the efficiency of a business, government agency, or non-profit organization. These professionals are talented leaders who support operational leadership in a variety of departments — from finance and IT to human resources and accounts payable. It is their...

  • Operation's Manager

    1 month ago


    indore, India White Force Full time

    Job Description: The Warehouse Operations Manager/Inventory Management Manager/Capacity Management Manager is responsible for managing and reviewing warehouse operational policies, standards and procedures in accordance to warehousing business and customers' needs.

  • Manager - Operation

    1 month ago


    Indore, India Altruis India Full time

    Our expanding company is seeking to hire an Manager-Operation to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and...

  • Manager - Operation

    1 month ago


    indore, India Altruis India Full time

    Our expanding company is seeking to hire an Manager-Operation to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and...

  • Operations Manager

    2 days ago


    Indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • operations manager

    2 days ago


    Indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    4 weeks ago


    indore, India Antal International Full time

    Job Description Summary role description: Hiring for an Operations Manager - Sales Processing for a leading digital outsourcing company. Company description: Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands,...

  • Operations Manager

    23 hours ago


    indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operation Manager

    2 weeks ago


    Indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operation Manager

    4 days ago


    indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Executive

    4 weeks ago


    Indore, India Creativefuel Pvt Ltd Full time

    **Key Responsibilities**: Oversee and manage day-to-day operational activities within the meme marketing domain. Collaborate with the creative and marketing teams to streamline operations and optimize processes related to meme creation and marketing campaigns. Develop and implement operational policies and procedures to ensure efficient meme content...

  • Operations Associate

    1 month ago


    Indore, India Asar Green Kabadi Pvt. Ltd. (TheKabadiwala) Full time

    **Role: -** The Operations associate will be directly reporting to the city manager or city head. Will be taking care of market and warehouse operations. The Associate is required to achieve company targets. **Responsibilities**: - Handling City Operation - Team Management - Resource Fulfillment - Key Account Management - Vendor Management - Warehouse...

  • Operations Executive

    1 month ago


    Indore, India DHL INFRABULLS INTERNATIONAL PRIVATE LIMITED Full time

    Individuals working as an Operations Executive need to communicate with the higher management to prepare a strategy for operations to run efficiently. You also need to assist in developing long term plans to achieve the goals and objectives which are already set. They are also burdened with managing the company's commercial operations and various expenses...

  • Operations Executive

    1 month ago


    Indore, India Certgo Digital Technologies Private Limited Full time

    **Job Summary** - Client Interaction and Order Processing - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Examine financial data and use them to...

  • Operation Executive

    1 month ago


    Indore, India JUNOSYS NETWORKS PVT. LTD. Full time

    We provide quality technology solutions under single umbrella. From a start-up company we have emerged as one of the leading solution provider for network and internet security in MP region. We are partnered with Fortinet for Gateway Security Solutions. For End Point Security solutions we deal in Symantec , McAfee, Trend Micro, Quickheal and other leading...

  • Operation Executive

    1 month ago


    indore, India JUNOSYS NETWORKS PVT. LTD. Full time

    We provide quality technology solutions under single umbrella. From a start-up company we have emerged as one of the leading solution provider for network and internet security in MP region. We are partnered with Fortinet for Gateway Security Solutions. For End Point Security solutions we deal in Symantec , McAfee, Trend Micro, Quickheal and other leading...

  • Operations Executive

    1 month ago


    Indore, India Softberry Technology Pvt. Ltd. Full time

    We are interested in hiring a dedicated and hardworking individual as an Operations Executive to join our Operations Department. **Role Includes: -** 1. Work with suppliers, manufacturers, and internal departments 2. Maintain a database of approved suppliers. 3. Build and maintain relationships with suppliers and vendors. 4.Finding the right party...


  • Indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operation Executive

    1 month ago


    Indore, India Bhatia Financials Full time

    Operations Work at Office Client Communication. Client Service, Manage client Data , Manage All Renewals Reminders,Excel work.., **Salary**: From ₹8,000.00 per month Schedule: - Day shift Work Location: One location