AM - Vendor Operations

2 weeks ago

mumbai, India PhonePe Full time

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Vendor manager will build and manage relationship with internal and external teams to assist customers with their queries on PhonePe Financial products. The vendor manager will be also responsible for hiring, coaching and managing the vendor operations performance. The role will require an openness to learn continuously, strong data orientation & the candidate should have deep understanding of financial product and services. The roles and responsibility of vendor manager has been bifurcated as below:

Manage Relationship Manage the vendor relations (multiple sites) and bring in the Industry best practices into PhonePe ecosystem. This will need the vendor manager to: Build vendor strategy for outsourcing – Identify vendors basis their capabilities and domain strengths best suited for PhonePe business. Proactively maintain regular engagement with Key vendor contacts in line with PhonePe expectations of the Vendors. Manage and develop operational relationships with vendor by conducting regular operational review meetings. Also conduct day to day operations meeting by liaising with vendor operational teams. Setup a well-defined governance model to effectively communicate across all levels. Ability to manage and influence the key stakeholders at the vendor sites. Communicate effectively and concisely with all stakeholders Provide feedback to management regarding necessary changes and updates, including but not limited to policies, procedures and service issues. Manage Operations Consistently work towards meeting and exceeding the Operational KPI’s. This will need the vendor manager to : Be responsible and accountable for the operational performance of the vendor teams. Efficiently managing the peak volume spikes and ad-hoc requests. Bring in  BFSI  Industry best practices to improvise processes and policies in support of organizational goals. Establish the right organization structure and ensure the best external talents are hired at each of the position by the Vendor team. Succession Planning to be designed for key roles at vendor site. Responsible for the development of the team members by providing apt product and process trainings. Ability to translate the business strategies into day to day delivery. Delivering process / service improvements by proactively identifying areas of opportunities in the process through Quality frameworks. Works with vendor partners to ensure business continuity plans are effectively put in place.

Qualifications

o Minimum 8+ years of experience - of which minimum 3 years of experience in BFSI Industry managing large sized operations team or outsourced Tier 1 contact centers.

o Graduates only


Preferred competencies

o Strong Financial Service Orientation – Deep understanding of banking ecosystem, financial products & services.

o Apt understanding of various stages of sales cycle / funnel in BFSI industry.

o Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

o Excellent communication, interpersonal, organizational and follow-up skills

o Well-developed sense of urgency and follow up mechanism (setting up right guardrails & governance structure)

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment  Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

  • AM - Vendor Operations

    3 weeks ago

    Mumbai, India PhonePe Full time

    About PhonePe Group:  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

  • Customer Care Executive

    4 weeks ago

    Mumbai, India Innova AM Tech Full time

    CUSTOMER CARE EXECUTIVE - From 0 to 3 year(s) of experience - ₹ 50,000 - 2,00,000 P.A. - Mumbai (All Areas)*** **Job Description**: **Roles and Responsibilities** CTC: 16,666 KPM Location: Mumbai (Powai) Shift : Rotational Shift Working Day : 5 days working and any 2 week offs Rotational Cab : Both Side Interview mode :Telephonic **Perks and...

  • Client Coordination – Operations

    2 months ago

    mumbai, India Arin Consultancy Private Limited Full time

    Job Description: – Assisting with client servicing regarding reports, online and offline transactions andoperation services– Assisting clients with onboarding, fee payment and making vendor payments– Maintain accounts and manage compliances– Manage internal software for reporting– Should be flexible with any kind of operations roleMiscellaneous...

  • Operations and Client Servicing

    1 month ago

    Mumbai, India Party Cruisers Private Limited Full time

    **Designation** - Operations Manager and Client Servicing - (Weddings & Events) **Industry - Weddings & Events.** **Notice Period** - Immediate Joining **Experience** - 2-3 Years **Age group** - 30+ only **Location - Mumbai** **Working Days and Time -** Mon - Sat, 10.00 AM - 7.00 PM **Salary - **As per industry standards **Skills -** - Excellent...

  • Am Procurement/purchase

    1 month ago

    Powai, Mumbai, Maharashtra, India 1ClickCapital Full time

    **Job Title**:AM Procurement/Purchase you will be responsible for managing the procurement process within the organization. Your role will involve sourcing, negotiating, and purchasing goods and services to meet the company's operational needs while ensuring cost-effectiveness and adherence to quality standards. 1. Sourcing and Vendor Management: -...

  • Operations Associate

    4 weeks ago

    Mumbai, India iXceed Solutions Full time

    **Job Role**: Service Operations Associate **Working Hours**: US Shift (8pm to 5 am) **Working Days**: Mon - Fri **Work Location**: Churchgate, Mumbai (Working from Office) **Company Description** Inhabitr is a new age online furniture rental company. We provide the most affordable designer rental furniture and great customer experience. We cater to...

  • Am Operations

    4 weeks ago

    Mumbai, India Tikmi Technologies Full time

    A LEADING BPO IS HIRING Assistant Managers (OPERATIONS) for MUMBAI Location only. SALARY UPTO 8.5 to 9 LPA **Should have team handling experience **Excellent communication skills required** - CANDIDATES WITH ONLY RELEVANT EXPERIENCE APPLY* **SHOULD BE AWARE ABOUT ATTRITION, SHRINKAGE, SLA, AHT, and other KRA's Immediate joiners need. Schedule: - US...

  • Am- Operations

    5 days ago

    mumbai, India Capstone People Consulting Full time

    Responsibilities: Provide support to the operations manager in the day to day running of the organization Develop work rules and guidelines for company employees Identify what is required for staff to carry out their duties Schedule projects and ensure assignments are carried out as planned Work hand-in-hand with top management staff concerning...

  • Vendor Onboarding Specialist

    1 month ago

    mumbai, India Interpublic Group Full time

    POSITION SUMMARY: The Vendor Onboarding Specialist is responsible for leading all regional activities for facilitating the vendor onboarding and new vendor set up processes. Vendor Onboarding Specialist will also support providing reporting/analytics with a long-term focus on supporting the ongoing implementation of Ariba modules. The role will support the...

  • Vendor Onboarding Specialist

    1 month ago

    Mumbai, India Interpublic Group Full time

    POSITION SUMMARY:The Vendor Onboarding Specialist is responsible for leading all regional activities for facilitating the vendor onboarding and new vendor set up processes. Vendor Onboarding Specialist will also support providing reporting/analytics with a long-term focus on supporting the ongoing implementation of Ariba modules. The role will support the...

  • Am- Operations

    5 days ago

    Mumbai, India Capstone People Consulting Full time

    Responsibilities:Provide support to the operations manager in the day to day running of the organizationDevelop work rules and guidelines for company employeesIdentify what is required for staff to carry out their dutiesSchedule projects and ensure assignments are carried out as plannedWork hand-in-hand with top management staff concerning work/operational...

  • Quality vendor help desk

    2 weeks ago

    Navi Mumbai, India JSW Full time

    To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result Areas1. Operational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve...

  • Operations Executive

    4 weeks ago

    Mumbai, India iXceed Solutions Full time

    **Job Role**: Service Operations Associate **Working Hours**: US Shift (8pm to 5 am) **Working Days**: Mon - Fri **Work Location**: Churchgate, Mumbai (Working from Office) **Company Description** Inhabitr is a new age online furniture rental company. We provide the most affordable designer rental furniture and great customer experience. We cater to...

  • Quality vendor help desk

    2 weeks ago

    Navi Mumbai, India JSW Full time

    To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result AreasOperational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues...

  • Quality vendor help desk

    2 weeks ago

    Navi Mumbai, India JSW Full time

    To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result AreasOperational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues...

  • Vendor Assurance Officer/Trainee

    3 weeks ago

    Mumbai, India Wilhelmsen group Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more...

  • Vendor Assurance Officer/Trainee

    2 weeks ago

    mumbai, India Wilhelmsen group Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more...

  • Am- Admin

    1 month ago

    Navi Mumbai, Maharashtra, India ideaForge Full time

    Admin Navi Mumbai (On-Site) Executive **Job Description**: Job Responsibilities: Site Management: - Oversee day-to-day operations at the site, ensuring a safe and efficient working environment. - Coordinate with various departments to address site-related needs. - Manage site security, cleanliness, and maintenance. - Facilities Operations: - Supervise...

  • Awm am Operations business Analysis Associate

    2 months ago

    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    J.P. Morgan is a leading global financial services firm, established over 200 years ago: - We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. - We have assets of $2.5 trillion and operations worldwide - We operate in more than 100...

  • Am - Employee Engagement

    1 month ago

    Mumbai, India ideaForge Full time

    AM - Employee Engagement - Human Resource- Mumbai (On-Site)Refer a Friend **Job Description**: **Course in Event Management preferred** **KEY RESPONSIBILITIES**: Employer Branding & Communication: - High engagement on Digital Platforms to enhance employer brand presence - Experience in defining the Employee Engagement Program from Hire to Exit. -...