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Team Lead

4 months ago

hyderabad, India MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role : Team Lead - Operations
Location: Hyderabad, India
Experience: 3 - 6 years
Shift Timing Flexible with any shifts (Region wise alignment)
Position Summary:
At Regalix, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing them with tech-savvy marketing, customer success and sales specialists, who partner with our clients to help find solutions to complex business processes. With 2200+ employees spread across 6 countries in 4 continents, we are always on the lookout for smart individuals who believe in constant learning, are unafraid of experimentation and have an entrepreneurial growth mindset.
With our eyes set on the future, we are looking for an energetic, outcome-oriented Team Lead - Operations to drive the team to achieve the set KPI Targets – Performance, Productivity & Hygiene and enable long-term client success with the client's full-funnel Marketing Solutions product suite. Join us in our mission to drive real business outcomes for our clients.
Read on to understand more about this opportunity.


Key Responsibilities & What will you need to succeed in this role?

Develop and execute a strategy to drive long-term success with their clients at scale. Inspire and develop the team to provide the best in market consultative solutions to shape and grow our client’s business. Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what’s relevant to make sense of complex situations. Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements. Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process. Develop and implement best practices and key metrics for your team to provide world class new customer education and on boarding. Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities. Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams. Client Management, SLA Management, Stakeholders Management, Performance management. Excellent communication, organizational, customer service skills. Team Management, Time management. Good Analytical skills & strategic thinking. Open to working in a 24/7 environment.

Qualifications:

3-6 years of overall relevant experience of which at least 1 years of experience into Managing people. “Degree in Sales & Marketing/Business Studies or other related areas preferred” with “(Any Graduation / MBA in Sales & Marketing Preferred). CMS Navigation Proficiency required in handling day to day operations Sales knowledge on social media platform. Performance Review and Reporting Skills. Candidates should be flexible with restored day offs and working in shifts. Salesforce Hands-on Experience an added advantage.


What’s in it for you?
Constant Learning and an entrepreneurial growth mindset.Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well being sessions, real time grievance redressal and work flexibility.
We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
If you’re up for this job, go on and hit the “Apply Now” button