Team Member – UAM Processing TMAC

2 weeks ago


mumbai, India HDFC Bank Full time

Job Purpose: Objective of this role to have any one or more of the roles mentioned depending upon the volume/complexity of the activity. 1. UAM processing Maker / checker and Support: Validate and process UAM / User ID Requests received in ISAC Portal viz., Create, Modify, Enable, Unlock ID, Password Change, Delete with in predefined TAT and accuracy 1. BCP: Participate in UAM BCP Drills and gear up preparedness to handle unplanned UAM contingencies. 2. Data MIS: Provide Support by generating various MIS reports related to UAM processes. 3. Governance: Co-ordination with stakeholders and Internal BTG team in ensuring every governance action is completed and publish MIS

Work Experience - 2-5 Years


Job Responsibilities(JR) : 6 – 8 Areas Actionable (4-6)

Processing of User ID Requests / Roles



· Validate and process UAM / User ID Requests received in ISAC Portal viz., Create, Modify, Enable, Unlock ID, Password Change, Delete with in predefined TAT and accuracy. · To continuously update one's exposure and knowledge of the UAM processes time to time and

the roll out, takeover of new applications as recommended by the Central UAM Team.

UAM projects & new application hand over

testing Testing and implementation of UAM projects & new application for UAM handover

UAM Support

· Handle the User Query Response effectively and provide troubleshooting guidance to Users. · Ensure to provide uninterrupted UAM Support on all Holidays / Weekend / Month End / Exigent situations as per the business requirement and remain flexible with alternate compensatory off arrangements mutually granted by the Department to meet the exigency.

Issue management Keep track of critical observations with regards to System issues, failures, other inconsistencies, escalate to respective application / IT teams and follow up for timely resolution under the guidance of Supervisor.

MIS reports UAM MIS Tracking and Reporting

BCP Co-ordination

Participate in UAM BCP Testing Drills and update oneself at all times to be compliant with BCP Readiness Policy of the UAM Team as guided by the Seniors.

Issuance of Digital certificate End to end co-ordination with user & issuing authority for issuance of Digital Certificate.

Process improvement Take initiatives in sharing feedback on any possible improvements in UAM processing and facilitate refinement of UAM processes.

Governance Co-ordination with Internal audit in tracking and closure of IS audit observations.



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