
Quality Analyst
4 days ago
Job Title: Quality Analyst
Work Location: Oliva Corporate Office, Begumpet, Hyderabad
Email for Applications:
Roles & Responsibilities:
- Monitor inbound and outbound calls, chats, and emails to assess service quality.
- Evaluate interactions using scoring sheets and document findings accurately.
- Ensure compliance with company policies and regulatory requirements.
- Provide constructive feedback and coaching support to team members for performance improvement.
- Generate quality reports and share insights with management to drive process enhancements.
Required Qualifications:
- Bachelors degree or equivalent experience in a related field.
- 1-3 years of experience as a Quality Analyst in a BPO or e-commerce call center.
- Strong knowledge of customer service standards and quality frameworks.
- Familiarity with QA tools and call monitoring software.
- Excellent verbal and written communication skills.
- Strong analytical skills, objectivity, and attention to detail.
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