Salesforce Service Cloud Engineer II

1 month ago

bangalore, India SIXT Research & Development India Full time
Job Description
What you’ll do? – Perform as smoothly as our cars:
Provide functional-technicalbest practices on the SFDC platform.
Work collaboratively with internal team members to design a solution that will meet the business requirements.
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
Highlight and manage risk areas in the solution in a proactive manner and commit to seeing an issue through to completion.
Document As-Is business processes, business requirements and solution designs for the Salesforce platform.
Establish trust with the customer s leadership, promoting and/or implementing standard processes with Salesforce Service Cloud.
Qualifications
What do you need to succeed? – Your willingness to accelerate:
You hold a Bachelor’s engineering or Master’s degree in computer science or related fields preferred.
5+ years of relevant work experience.
Experience in defining, designing, delivering, and deploying Salesforce-based technical solutions.
Strong Knowledge of Service Cloud and experience in building Service Cloud application.
Experience in effectively using Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Omni Studio, Einstein Classification, Einstein GPT, Analytical Studio Developer/Consultant.
Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect).
Strong troubleshooting skills in different disparate technologies and environments
Clarity of thought and strong communication skills to effectively pitch solutions.
Ability to translate business requirements into technology solutions on Salesforce suite of products.
You work with engineering best practices across the development lifecycle, including agile methodologies, code reviews, source management (GitHub), deployment processes (Jenkins), testing, operations, etc. and you also have got an understanding of data management fundamentals, distributed systems, and data storage/compute principles
Additional Information
SIXT is the company with legacy of more than a century offering healthy work environment, friendly work culture and continuous learning. The leadership here believes in team empowerment and challenging opportunities are offered to solve real world problems.
About the department:
Engineers take note: cutting edge technology is waiting for you We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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