
Program Project Manager
18 hours ago
About the Role
We are seeking an experienced professional to lead and coordinate Expert Programs for a global enterprise software leader. The role centers on CRM and ServiceNow implementations with a strong focus on employee enablement — preparing consultants and architects for upcoming projects and certifications.
The right candidate will combine program delivery management with technical implementation knowledge , while engaging with employees to guide, coach, and ready them for success in future ServiceNow projects .
Key Responsibilities
- Coordinate and manage Certified Architect and Expert Programs focused on CRM & ServiceNow workflows.
- Prepare employees/learners for future ServiceNow project readiness through structured enablement programs.
- Engage with learners to mentor, coach, and guide them through certification and implementation readiness.
- Drive discussions on program objectives, monitor progress, and evaluate learner performance.
- Collaborate with SMEs, content creators, and stakeholders to design and deliver enablement materials.
- Support final certification readiness, including coordinating review boards and assessment panels.
- Track, assess, and report on program outcomes and metrics .
- Identify and drive program improvement initiatives.
- Ensure fairness, inclusivity, and consistency across programs.
What We're Looking For
- 12–18 years of program/project management experience in enterprise environments.
- 5+ years of ServiceNow platform experience across multiple modules.
- 3+ years in ServiceNow CRM / CSM / workflow implementations (mandatory).
- Proven ability to coach, mentor, and enable employees/consultants in technical or enterprise environments.
- Strong stakeholder management and cross-functional collaboration skills.
- Excellent communication, facilitation, and program delivery skills.
- Knowledge of training trends, learning enablement, and certification frameworks .
Preferred Certifications
- ServiceNow certifications (CSA, CIS, Architect-level, CSM).
- PMP, Agile/Scrum, ITIL, or Lean Six Sigma.
Why This Role Matters
This role is critical in ensuring that the organization has a pipeline of ServiceNow-ready talent , particularly in CRM and industry workflow domains . By enabling employees through structured programs, you will help build a workforce of certified, project-ready architects and consultants who can deliver superior outcomes for enterprise customers.
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