Program Project Manager

18 hours ago

Hyderabad, Telangana, India Trigent Software - Professional Services Full time

About the Role

We are seeking an experienced professional to lead and coordinate Expert Programs for a global enterprise software leader. The role centers on CRM and ServiceNow implementations with a strong focus on employee enablement — preparing consultants and architects for upcoming projects and certifications.

The right candidate will combine program delivery management with technical implementation knowledge , while engaging with employees to guide, coach, and ready them for success in future ServiceNow projects .

Key Responsibilities

  • Coordinate and manage Certified Architect and Expert Programs focused on CRM & ServiceNow workflows.
  • Prepare employees/learners for future ServiceNow project readiness through structured enablement programs.
  • Engage with learners to mentor, coach, and guide them through certification and implementation readiness.
  • Drive discussions on program objectives, monitor progress, and evaluate learner performance.
  • Collaborate with SMEs, content creators, and stakeholders to design and deliver enablement materials.
  • Support final certification readiness, including coordinating review boards and assessment panels.
  • Track, assess, and report on program outcomes and metrics .
  • Identify and drive program improvement initiatives.
  • Ensure fairness, inclusivity, and consistency across programs.

What We're Looking For

  • 12–18 years of program/project management experience in enterprise environments.
  • 5+ years of ServiceNow platform experience across multiple modules.
  • 3+ years in ServiceNow CRM / CSM / workflow implementations (mandatory).
  • Proven ability to coach, mentor, and enable employees/consultants in technical or enterprise environments.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Excellent communication, facilitation, and program delivery skills.
  • Knowledge of training trends, learning enablement, and certification frameworks .

Preferred Certifications

  • ServiceNow certifications (CSA, CIS, Architect-level, CSM).
  • PMP, Agile/Scrum, ITIL, or Lean Six Sigma.

Why This Role Matters

This role is critical in ensuring that the organization has a pipeline of ServiceNow-ready talent , particularly in CRM and industry workflow domains . By enabling employees through structured programs, you will help build a workforce of certified, project-ready architects and consultants who can deliver superior outcomes for enterprise customers.

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