Firewall L1 Engineer

1 day ago

Delhi, India Soffit Infrastructure Services (P) Ltd Full time
Job Overview:

We are seeking an experienced and skilled Firewall L1 Engineer to join our network security team in Mumbai. The ideal candidate will have a strong background in network security, with specific experience managing and supporting firewalls and security appliances from Palo Alto Networks (PA), Checkpoint, Cisco ASA, and Fortinet. This role requires a proactive individual with a keen eye for security, a strong technical foundation, and effective communication skills to handle daily operational tasks, manage incidents, and maintain security policies within a 24/7 environment.

Key Responsibilities:

Firewall Administration and Support:

- Manage, configure, and troubleshoot firewall solutions across PA, Checkpoint, Cisco ASA, and Fortinet platforms.- Perform day-to-day BAU MACDs (Moves, Adds, Changes, and Deletes) and configuration changes as required.

Incident and Problem Management:

- Manage and resolve incidents, problems, and service requests associated with firewall operations.- Proactively monitor network security events using network monitoring tools to identify and resolve issues before service degradation occurs.- Conduct incident analysis and response, supporting troubleshooting efforts across OSI layers 1, 2, and 3.

Policy and Exception Management:

- Manage firewall policies and exceptions to ensure compliance with organizational security standards.- Deploy and maintain access and security policies, aligning with organizational requirements.

Technical Expertise and Troubleshooting:

- Hands-on experience with packet capture, analysis, and troubleshooting tools.- Perform daily performance checks, periodic audits, and compliance reviews on firewall devices.- Troubleshoot network, transport, session, presentation, and application layers as required.

Network Security Operations:

- Implement and uphold network security policies, standards, and procedures.- Apply security patches as needed and support automation of processes through scripting or SOAR tools.

Collaboration and Coordination:

- Work closely with users to resolve trouble tickets efficiently.- Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of PA, Checkpoint, Cisco ASA, and Fortinet devices.- Backup device configurations in accordance with the agreed schedule.

Candidate Requirements:

Experience: 2-4 years of experience in network security, with at least 1 year managing PA, Checkpoint, Cisco ASA, or Fortinet firewall solutions.

Technical Proficiency:

- Proficiency in managing and configuring PA, Checkpoint, Cisco ASA, and Fortinet firewall solutions.- Strong experience with Windows, Linux, and Unix environments.- Skilled in commissioning, implementation, and integration of firewall solutions with management and authentication tools (e.g., email, AD, IAM, SIEM).- Experience in automating processes using scripting and SOAR tools.

Knowledge Base:

- Solid understanding of firewall products, policy management, and exception handling.- Familiarity with troubleshooting tools for packet capture, analysis, and network diagnostics.

Operations Management:

- Experience in incident, problem, service request management, and change management.- Ability to maintain service levels for 24/7 monitoring and configuration oversight of network security infrastructure.

Soft Skills:

- Excellent verbal and written communication skills for effective interaction with users and stakeholders.- Strong analytical skills, with the ability to manage multiple priorities under minimal supervision.

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