Salesforce Support Specialist L1

1 month ago

pune, India Paradise Placement Consultancy Full time

Responsibilities

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers. Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices. Document all external and internal communications and status information into our Salesforce case management system. Provide immediate response to all issues and continue to follow-up with client contact until cases are ultimately resolved. Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Tier II. Provide on-call support for urgent and complex customer inquiries. Perform routine system maintenance and patch upgrades. Capture and relay new functionality requests to the Salesforce Engineering Team. Write support articles to improve our knowledge base. Identify and communicate upsell opportunities to the Sales Team. Work on projects and special initiatives as approved by Customer Success Manager.


Position Qualifications

Excellent Communication Skills Salesforce Expertise – 2 to 4 years of technical and working knowledge of the Salesforce platform Salesforce Certifications – Not required, however, candidates with Salesforce certifications will be preferred. Passion for Customer Service – Customer satisfaction is your passion and #1 goal. Team Player – You thrive in a team-oriented environment and are eager to help when needed. Highly Motivated – Ability to work under pressure in fast moving environment

Job Type: Full-time

Key Skills :

Salesforce Consultant

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