CSE (Customer Support Executive)

2 weeks ago

Velachery, India avs enterprise Full time

Key Responsibilities

  • Customer Support: Handle customer inquiries related to freight forwarding services,

including shipping, delivery schedules, customs clearance, and tracking.

  • Issue Resolution: Address and resolve customer complaints related to delivery delays,

damaged goods, lost shipments, or other freight-related issues promptly and professionally.

  • Order Tracking: Provide accurate, real-time updates on the status of shipments, ensuring

transparency and clear communication with customers.

  • Coordination with Operations: Work closely with the operations team, including customs

brokers, carriers, and warehouse personnel, to ensure smooth processing, timely dispatch,

and efficient delivery of freight.

  • Process Improvement: Identify areas for improvement in customer service workflows,

suggesting and implementing strategies to enhance service quality and operational

efficiency.

  • Documentation: Maintain detailed records of customer interactions, shipments, transactions,

and issues in CRM or freight management systems for tracking and reporting purposes.

  • Customer Feedback: Gather and analyze customer feedback to identify trends, measure

satisfaction, and recommend service improvements.

  • Complaint Handling: Manage escalations of complex issues, ensuring timely follow-ups and

resolutions while maintaining high customer satisfaction.

  • Administrative Support: Perform administrative tasks related to customer service, including

processing orders, managing returns and cancellations, preparing shipment documentation,

and maintaining customer databases.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

Speak with the employer

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