Quality Assurance Manager

3 weeks ago

Navi Mumbai, India TAJ SATS AIR CATERING LIMITED Full time
  • Provide strategic leadership and direction to the Quality Assurance department.
  • Establish, implement, and monitor quality management systems across the unit.
  • Lead all airline and external audits, ensuring successful compliance and certification.
  • Review and analyze microbiological and quality reports; ensure preventive and corrective actions.
  • Drive continuous improvement initiatives in hygiene, food safety, and process control.
  • Oversee vendor quality management, including development and audit schedules.
  • Manage budgets for QA activities, cleaning supplies, pest control, and related functions. Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards.
  • Build, mentor, and develop the QA team to ensure a culture of excellence.
  • Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums. Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards.

Major Areas Of Responsibility

  • QA Strategy
  • Compliance with Hygiene, Food Safety, and Quality standards across operations
  • Vendor Quality Management
  • Implementation of Corrective and Preventive actions post Audits
  • Monitor and review CCP and OPRP records as per ISO/HACCP, HALAL Certification standards.
  • Training associates on hygiene, food safety, and quality.

Qualifications And Experience

  • Masters degree in Microbiology.
  • Minimum 10-12 years of experience in Quality Assurance, with at least 4-5 years in a leadership role, preferably in food production, catering, or hospitality.
  • In-depth knowledge of HACCP, ISO standards, FSSAI, HALAL Compliance and global food safety regulations.
  • Strong experience in handling airline audits and vendor management.
  • Proven ability to lead teams and manage change in a dynamic environment.

Key Customers
Internal: General Manager, Operations, Production, Purchase, Engineering, HR, and Training.

External: Airline Representatives, Vendors, Regulatory Bodies, Corporate QA

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