Associate Manager

1 month ago

Delhi, India Navi Full time
About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key responsibilities:

- Vigilance mandate across three dimensions:

1.Preventive: reducing occurrence of a lapse (violation of governance / policy requirements)

2.Detective: identifying & verifying occurrence of a lapse

3.Punitive: deterring the occurrence of a lapse

- Address customer complaints / grievances raised to law enforcement authorities- Engage & liaise with law enforcement agencies / authorities locally- Liaison with Government Authorities in handling local, on ground matters with police, managing investigations on fraud rings- Maintain a strong network of LEA relationships, especially in focus regions covered, to leverage when addressing matters of customer complaints / frauds- To build this network regionally, and maintain / grow on an ongoing basis, plan for engagement on the ground

Required Skills:

- Degree qualified with minimum 8+ years of relevant experience- (Ex-LEA experience would be preferred)- Hands-on approach in solving complex security problems- Identifies stakeholder expectations, and adjusts language/ style to suit the listener; structures information to be well-reasoned and solution-focused- Ability to balance risk, potential impact, resourcing, business drivers, and timelines- Excellent verbal and written communication skills- Ability to work independently on complex and confidential tasks- Strong understanding of Pre and post-acquisition fraud risk, Unsecured & Secured Credit underwriting skill, Customer Management Skill.

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