Concur Support Admin

3 weeks ago

bangalore, India Genpact Full time
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for?
Inviting applications for the role of Concur Support Admin-UK shift
This role is to provide complete Concur Administrative and User support to all WBA users of Concur, WBA’s Travel & Expense system. This role will be the primary USA support person working in the Global Genpact Travel and Expense Center of Excellence (TECOE) team. The TECOE team are responsible for the ensuring that the system is fully operational, ensuring all finance integrations are working as well as helping users with Concur or Credit Card queries. This role will also provide cover other systems including Blackline and Kyriba as needed within the larger team.
Skills Required -
Bachelor’s Degree in Accounting, Business, Finance or IT
3+ years of Experience required in a T&E profile with experience in Concur Administration
Attention to detail and ability to maintain a high level of accuracy
Customer focused with excellent oral and written communication skills with users at all levels as well as external parties
Excellent problem-solving and analytical skills, capable of proactively thinking and investigating solutions in Concur without supervision
Strong organizational skills
Ability to multitask effectively and be able to balance multiple priorities and meet deadlines
Experience working across multiple time zones, cultures, and languages
Customer service experience; managing queries and dealing with people at all levels internally and externally
Technical background, awareness of PTP and RTR processes
Agile team member willing to learn other systems, processes and develop new skills
Willingness to coach, share knowledge and expertise with team members across towers and other business units
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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