Author Success Manager

2 months ago

chennai, India Notion Press Media Pvt. Ltd Full time
ABOUT US:
Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 120+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.
As an Author Success Manager at Notion Press, you will play a pivotal role in ensuring the success and satisfaction of our authors . You will be responsible for building strong relationships, providing support, and driving value to enhance the overall experience of our users.

IN THIS ROLE YOU WILL:
-Develop and maintain strong relationships with authors who have published their books with us, serving as their primary point of contact.
-Proactively engage with authors to understand their needs, challenges, and goals, and provide personalized support to help them achieve success.
-Assist authors in navigating the publishing process, addressing queries, and resolving issues related to book distribution, royalties, and platform usage.
-Collaborate with internal teams such as publishing, distribution, marketing, and customer support to ensure seamless author experiences and timely resolution of issues.
-Conduct regular check-ins with authors to gather feedback, assess satisfaction levels, and identify opportunities for improvement or additional services.
-Analyze author success metrics, such as book sales, reader engagement, and author feedback, to measure performance and provide insights to the leadership team.
-Develop and implement strategies to enhance author retention, engagement, and overall success on the Notion Press platform.
-Stay updated with industry trends, best practices, and competitor offerings to continuously improve our author success initiatives and services.
A PERFECT CANDIDATE HAS:
* 0-2 years of experience in customer-facing roles.
* Bachelor's/Master's degree in Business, Marketing, Communications, or related field.
* Proven experience in customer success, account management, or related roles, preferably in the publishing or creative industry.
* Strong communication skills with the ability to engage effectively with authors, understand their needs, and articulate solutions clearly.
* Empathetic approach and ability to build rapport with authors, demonstrating genuine interest in their success and satisfaction.
* Analytical mindset with the ability to interpret data, track key metrics, and derive actionable insights to drive author success strategies.
Benefits:
Our benefits package includes the best of what leading organizations provide, such as:
- A flat and transparent culture and a chance to work with the leadership team of a high-growth startup
- Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup
- The possibility of having a huge societal impact - we help writers fulfill their dreams and our books reach hundreds of thousands of readers across the world
- Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance.
DIVERSITY AND INCLUSION: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.

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