Project Manager – Operations

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. This is an exciting opportunity to join the Global Operations team within Global University Systems. The Project Manager – Operations will play a critical role in driving operational excellence across multiple international education institutions and projects, including platforms and initiatives such as B2B & B2C Smart Apply, GUS Gateway, GUS Quality Shield, Opportunity Tracking, and more. The successful candidate will oversee the planning, execution, tracking, and closure of key business projects, ensuring they are delivered on time, within scope, and within budget. This role will require strong cross-functional collaboration with departments such as Admissions, Compliance, QA, Contracts, Business Development, and Marketing. KEY ACTIVITIES & RESPONSIBILITIES Responsibilities include, but are not limited to: Lead end-to-end project management for strategic operational initiatives across GUS institutions. Develop detailed project plans, allocate resources, manage timelines, and ensure stakeholder engagement throughout. Coordinate closely with functional leads (Compliance, QA Hub, Contracts, BD, and Product Teams) to track dependencies and risks. Prepare status updates, executive summaries, and dashboards for leadership visibility. Support implementation of operational platforms (e.g., Salesforce dashboards, Smart Apply enhancements, GUS Gateway features). Track KPIs and turnaround time (TAT) metrics for key B2C and B2B workflows. Document and maintain SOPs for new operational processes and improvements. Facilitate cross-departmental working groups and steering committee updates. Ensure onboarding frameworks (e.g., partner self-declaration, ICEF integration, QA due diligence) are project-managed to completion. Manage escalations and risk logs proactively, and flag blockers for resolution. 4+ years of experience in managing operations or transformation projects Bachelor's degree in Business, Operations, Project Management or related field PMP / Prince2 Certification or equivalent Experience in education sector projects Strong project planning and execution capability Proficiency in tools such as MS Excel, PowerPoint, SharePoint, and project management software (e.g., Jira, Asana, MS Project) Excellent written and verbal communication Proven ability to handle multiple projects with competing deadlines High attention to detail and problem-solving skills Familiarity with Salesforce or other CRM platforms Experience in cross-border operations Understanding of institutional QA, compliance, or admissions processes Strong understanding of change management practices Experience in working across matrixed, global teams Please note this position is only available on our Consultancy agreement. We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicant CVs and select the candidates whose qualifications and experience meet our requirements. Please note due to the high volume of applications we will only contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.