Telemarketing Supervisor

10 hours ago

Ernakulam, India Plumeria international destination management pvt ltd Full time
  • supervise and manage the daily operations of the telemarketing team.
  • Set goals and monitor team performance to ensure targets are met.
  • Train, coach, and motivate telemarketing staff to improve call quality and productivity.
  • Monitor live or recorded calls for quality assurance and provide feedback.
  • Prepare performance reports and share insights with management.
  • Handle escalations or customer complaints effectively.
  • Coordinate with the sales and marketing departments to align campaign strategies.
  • Ensure compliance with company policies and call scripts.
  • Monitor and manage telemarketing CRM tools and databases.
  • Female candidates only.

Job Type: Full-time

Work Location: In person

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