![Excellence and Eminence LLP](https://media.trabajo.org/img/noimg.jpg)
CSE - US Voice Process
6 days ago
Provide exceptional customer support to US banking customers via voice calls.
Issue Resolution:
Address customer inquiries, resolve issues, and provide solutions in a timely and efficient manner.
Communication:
Maintain clear, professional, and courteous communication with customers always.
Shift Work:
Work during US shift hours to align with the operating hours of US-based customers.
Documentation:
Accurately document customer interactions and maintain detailed records.
Adherence to Policies:
Follow company policies and procedures to ensure compliance and high-quality service
Requirements
Communication Skills:
Strong verbal communication skills in English.
Customer Support:
Previous experience in customer support, preferably in US banking.
Voice Process:
Good knowledge of voice process operations and best practices.
Experience:
0 to 2 years of experience in a customer support role.
Shift Flexibility:
Willingness to work in US shift hours.
Problem-Solving Skills:
Ability to troubleshoot issues and provide effective solutions.
Patience and Empathy:
Demonstrate patience and empathy while dealing with customers.
Team Player:
Collaborative team player with a positive attitude.
Attention to Detail:
Strong attention to detail to ensure accurate documentation and issue resolution.
Adaptability:
Ability to adapt to different customer interactions and handle challenging situations.
Preferred QualificationsUS Banking Experience:
Previous experience in US banking customer support.
Customer Service Training:
Certification or training in customer service or related fields.
LocationBangalore:
This position is based in Bangalore and requires working from the office
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