![NTT DATA Services](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Senior Representative
2 weeks ago
Req ID: 281114
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Requirements –
• Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
• Working knowledge of MS Office suite & Skype for business
• Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
•Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
team for resolution or as per the KBA defined (for outside the scope of Deskside)
• Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.
• Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.
• Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.
• Update the ITSM Tool fields upon successful resolution of the Incident.
• Utilize Provider’s remote tool to enable remote takeover sessions.
• Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User’s system is accessible
• Utilize remote controls to manage and update desktop system Software, and to maintain
configuration of systems and applications.
• Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
• Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
Helpdesk Senior Associate
5 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob DescriptionAre you ready to be a part of the NTT DATA team in NOIDA? We believe that having the right talent can make all the difference. Our employees' quality, integrity, and commitment drive our company's success and help our clients outshine the competition. We are looking for a Helpdesk Senior Associate to join us and contribute to our...
-
Helpdesk Senior Associate
3 weeks ago
Noida/ Greater Noida, India timesjobs Full timeHelpdesk Senior AssociateDate: May 30, 2024Location: NOIDA, UP, INCompany: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By...
-
Helpdesk Senior Associate
3 weeks ago
Noida/ Greater Noida, India timesjobs Full timeHelpdesk Senior AssociateDate: May 30, 2024Location: NOIDA, UP, INCompany: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By...
-
Helpdesk Senior Representative
5 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Requirements –• Min...
-
Helpdesk Senior Associate
5 days ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeHelpdesk Senior AssociateDate: May 30, 2024Location: NOIDA, UP, INCompany: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By...
-
Helpdesk Senior Associate
3 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeHelpdesk Senior AssociateDate: May 30, 2024Location: NOIDA, UP, INCompany: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By...
-
Helpdesk Senior Associate
3 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeHelpdesk Senior AssociateDate: May 30, 2024Location: NOIDA, UP, INCompany: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By...
-
Helpdesk Senior Representative
5 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India (IN)....
-
Helpdesk Senior Representative
3 weeks ago
Noida, India NTT DATA Full timeJob Description Req ID: 281113 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...
-
Helpdesk Senior Representative
3 weeks ago
noida, India NTT DATA Full timeJob Description Req ID: 281113 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...
-
Helpdesk Senior Representative
2 months ago
Noida, India NTT DATA Services Full timeRequirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shift Job description:Provide L1 technical...
-
Helpdesk Senior Associate
2 months ago
Noida, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...
-
Helpdesk Senior Associate
5 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...
-
Helpdesk Senior Associate
5 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Description At NTT DATA, we believe that having the right team can make anything achievable. The dedication, honesty, and drive of our staff play a fundamental role in the growth of our business, our visibility in the market, and our capacity to assist our clients in maintaining a competitive edge. By recruiting top-notch individuals and supporting their...
-
Helpdesk Senior Associate
3 weeks ago
Greater Noida, Uttar Pradesh, India NTT Data Vertex Software Inc. Full timeJoin Our Team as a Helpdesk Senior Associate at Career Progress Consultants in Noida/Greater Noida! Gain valuable experience in a dynamic work environment Collaborate with a team of professionals Provide support and assistance to users Opportunity to enhance your problem-solving skills If you have 0-1 year of experience in the field, we'd love to hear from...
-
Helpdesk Senior Associate
1 month ago
Greater Noida, Uttar Pradesh, India NTT Data Vertex Software Inc. Full timeJoin Our Team as a Helpdesk Senior Associate at Career Progress Consultants in Noida/Greater Noida! Gain valuable experience in a dynamic work environment Collaborate with a team of professionals Provide support and assistance to users Opportunity to enhance your problem-solving skills If you have 0-1 year of experience in the field, we'd love to hear from...
-
Helpdesk Associate
6 days ago
Noida, India Hashmap Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Basic Qualifications: Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...
-
Helpdesk Associate
2 months ago
Noida, India Hashmap Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Basic Qualifications: Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...
-
Helpdesk Associate
2 months ago
Noida, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
-
Helpdesk Associate
2 months ago
Noida, India Hashmap Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...