L3 Major Incident Network Engineer
7 hours ago
Position : Major Incident L3 Network Engineer
Location : Remote
Role Overview
We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.
Key Responsibilities
- Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.
- Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).
- Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
- Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.
- Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.
- Lead bridge calls/war rooms during critical network outages or security incidents.
- Collaborate with vendors (Cisco, Fortinet, carriers/ISPs) for escalations and service restorations.
- Perform root cause analysis (RCA) and produce detailed post-incident reports.
- Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).
- Work closely with security teams to ensure network compliance, access control, and VPN security.
- Participate in on-call rotation for 24x7 critical support.
Qualifications
- 1-2 years’ experience with Major Incident Management.
- 5–8 years of hands-on experience as a Network Engineer in enterprise environments.
- Mandatory: Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).
- Proven expertise with Fortinet firewalls (FortiGate, VPNs, policy configuration, clustering, HA).
- Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, QoS).
- Experience in WAN/LAN/WLAN enterprise environments, with multi-site deployments.
- Familiarity with ITIL Incident & Problem Management processes.
- Experience with monitoring tools (ScienceLogic, SolarWinds, PRTG, etc.).
- Industry certifications preferred: Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4/5/6 or higher.
- Strong analytical and troubleshooting skills, with ability to lead during outages.
Key Competencies
- Crisis management: Calm, structured leadership during P1 incidents.
- Technical depth: Expert in Meraki and Fortinet, with broad networking knowledge.
- Collaboration: Works across teams, vendors, and stakeholders to drive resolution.
- Communication: Clear updates during incidents and in RCA documentation.
- Proactive mindset: Identifies improvements and optimizations beyond just fixes.
Why Join Us?
- Lead in enterprise-grade networking environments across global operations.
- Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.
- Opportunity to shape network strategy and resilience across multiple plants/sites.
- Competitive compensation, benefits, and growth opportunities.
Must be:
Able to have a noise free environment to work remotely
Have a high-powered machine to use. Virtual Desktop will be provided by Client.
2 months probationary period to 1 year of renewals.
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