▷ (3 Days Left) Team Leader-International Voice Process

1 month ago


Delhi, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,

We are hiring Team Leaders for an International Voice Process at Pune.

Role Designation: Team lead

Job Location: Hinjewadi, Pune

Education Qualification: Any full-time graduation / Post Graduation

Shifts: 24*7 rotational shifts

Experience required: 4 to 6 years.

Process: International Voice Process

We are looking for talents with 4 to 6 years of Team lead experience in international voice process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:

- Excellent communication skills- Basic Knowledge of Team lead KPI and KRA (Attrition, SLA, C-sat, Shrinkage)- Must have exp. to handle team not less than 10 members- Open to work in 24*7 and work from office environment- Analytical problem solvers who will understand issues and to resolve customer issues.- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.- Being proactive and show the utmost respect for customer's time.- Good time management, ensuring all contacts with customers add value.- Work from Office / No Hybrid or remote work can be provided

If interested, please apply for the job using the below job link.

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