Technical Support Lead

7 days ago

New Delhi, India VAYUZ Technologies Full time

We are looking for a proactiveTech Support Leadto manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.Responsibilities Lead and mentor the support team, ensuring timely and high-quality resolutions. Act as the escalation point for complex technical issues. Collaborate with developers, QA, and product teams to resolve bugs and improve stability. Drive root-cause analysis and implement best practices. Monitor support trends and optimize processes.Requirements 5+ years in technical support, with 2+ years in a lead role. Strong expertise in troubleshooting acrossWindows, macOS, Linux . Hands-on withPHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS . Experience withZendesk/Jira, TeamViewer/AnyDesk, Bitbucket . Strong debugging, testing, and QA collaboration skills. Excellent problem-solving and communication abilities.

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