Service Desk Specialist

2 months ago

hyderabad, India SkyCell AG Full time

Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.

Our goal? To continue to advance towards zero loss in the pharma supply chain, worldwide.

This role location will be our office at Hyderabad Airport.

If you're a Service Desk Specialist looking for a position to provide excellent customer service and support to all stakeholders - this could be the role for you:

Here's what you'll do:

  • Provide front-line technical assistance to internal and external users
  • Log, prioritize, and resolve service requests and incidents
  • Support rollout and management of IoT devices (sensors and gateways)
  • Diagnose and fix hardware, software, and network issues
  • Assist with software and hardware setup and troubleshooting
  • Manage user accounts and access permissions
  • Maintain records and knowledge base for issue resolution
  • Parametrize and customize internal business software (e.g. ERP systems)
  • Write low-code apps to automate business processes
  • Maintain intranet configuration and support users with content management
  • Promote and enforce IT security policies
  • Work with IT teams and departments to resolve complex issues
  • Provide user training and guidance
  • Ensure IT policies and regulations are followed

Requirements

This is what you'll need:

  • Bachelor's degree or equivalent work experience
  • IT support experience, including complex problem resolution
  • Knowledge of low-code technologies (especially in Microsoft 365 ecosystem)
  • Excellent communication skills in both writing and speaking
  • Commitment to exceptional customer service
  • Ability to analyze data and propose improvements
  • Understanding of IT security principles
  • Experience with IT projects may be required
  • Commitment to ongoing learning and certification
  • Experience in Azure AD and with IoT Devices is a plus
  • Relevant certifications like CompTIA, ITIL, or Microsoft certifications are beneficial

Benefits

What we can offer you:

  • Opportunity to work in a bright open office space
  • Flexible working hours for work/life balance
  • Interdisciplinary and varied projects
  • Diverse and global work culture/ environment
  • Possibility to work for an environmentally conscious company
  • Unique opportunity to actively shape processes

Why SkyCell:

We are looking for people who challenge the status quo and thrive on making a difference to people and the world around us. That’s where our IT team play a pivotal role and you could be a part of it.

SkyCell’s IT Operations team manages and provides a state-of-the-art workplace and service to our global workforce. Fully built-on Microsoft 365, the team prides itself to operate very efficiently while keeping employee satisfaction high and being a trusted counterpart in corporate processes such as employee onboarding while supporting the company with low code app development or security awareness building. The team also operates a service desk for our internal stakeholders, customers and global IoT infrastructure.

We are Innovative Award Winners:

We’re driven by our core values and guided by our collaborations, purpose, and employees. Our commitment to changing the face of medical supply chains, making them safer, more secure, and more sustainable resonates strongly with every one of our employees; we’re therefore incredibly proud to have been certified as a Great Place to Work alongside being awarded a sustainability rating of Gold by EcoVadis.

If you would like to know more about us, visit and search #WeAreSkyCell on LinkedIn.

To become part of our journey and make a difference – click apply and we will be in touch

Please contact Lucy Slough, Talent Acquisition Specialist if you have any questions ( ).

SkyCell AG is proud to be an equal opportunities employer, we celebrate and support diversity and are passionate about creating an inclusive environment for all employees. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, disability, or any other applicable legally protected characteristics.

For this position we only consider direct applications

  • Service Desk Specialist

    1 week ago

    Hyderabad, India Genpact Full time

    Process Associate – Workplace Services Service DeskLocation: HyderabadExperience: FreshersQualification: Very Good Communication with PC Software and Hardware knowledgeCandidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7,...

  • Service Desk Specialist

    1 week ago

    Hyderabad, India Genpact Full time

    Process Associate – Workplace Services Service DeskLocation: HyderabadExperience: FreshersQualification: Very Good Communication with PC Software and Hardware knowledgeCandidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7,...

  • Service Desk

    4 days ago

    Hyderabad, India Zensar Technologies Full time

    **SERVICE DESK** **-** **(** **0097735_4** **)** **Description** **Job Title**: Service Desk Agent** **About Job**: We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. - Be part of a...

  • Service Desk

    4 days ago

    Hyderabad, India Zensar Technologies Full time

    **SERVICE DESK** **-** **(** **0098409_6** **)** **Description** We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. - Be part of a team of technical experts, motivated by a desire to...

  • Service Desk

    4 days ago

    Hyderabad, India Zensar Technologies Full time

    **SERVICE DESK** **-** **(** **0098409_5** **)** **Description** We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. - Be part of a team of technical experts, motivated by a desire to...

  • Consultant - IT Service Desk

    4 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Supervisor Service Desk

    6 days ago

    Hyderabad, India Diebold Nixdorf Full time

    Due to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, then apply below and make this happen today.  As a Supervisor - Service Desk you...

  • Service Desk Analyst

    1 month ago

    Hyderabad, India Wipro Full time

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Consultant - IT Service Desk

    4 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Service Desk Specialist

    1 month ago

    Hyderabad, India SkyCell AG Full time

    Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.Our goal? To continue...

  • Consultant - IT Service Desk

    5 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Service Desk Specialist

    2 months ago

    Hyderabad, India SkyCell AG Full time

    Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.Our goal? To continue...

  • Retail Service Desk Senior Manager

    2 months ago

    Hyderabad, India Ivy comptech Full time

    About The Role Job title: Retail Service Desk Senior Manager Location: Hyderabad, India Function: Operations Reports to: Head of Retail Support No. of direct reports: 4 No. of non-direct reports: 28 Budgetary responsibility: NGR/P&L: Purpose of role We’re Entain. Powered by our very own technology and building products...

  • Retail Service Desk Senior Manager

    2 weeks ago

    hyderabad, India Ivy comptech Full time

    About The Role Job title: Retail Service Desk Senior Manager Location: Hyderabad, India Function: Operations Reports to: Head of Retail Support No. of direct reports: 4 No. of non-direct reports: 28 Budgetary responsibility: NGR/P&L: Purpose of role We’re Entain. Powered by our very own technology and...

  • Quality Coach

    2 months ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • IT Service Desk

    4 days ago

    Hyderabad, India Wipro Full time

    Role - IT Service Desk (desktop/ system support) Location - Hyderabad, Shift Timing - 24*7 rotational shift (rotational week offs) Required Experience : 1- 7 yrs. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop...

  • IT Is Service Desk

    1 month ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS has always been in thespotlight for being adept in "the next big technologies". What we canoffer you is a space to explore varied technologies and quench your techiesoul. **We are hiring.** **Please find the JDbelow.** **JobDescription** **Sl.No.** **Required Information** **Details** 1 Role **1. **Service Desk** 2 Required Technical Skill...

  • Supervisor Service Desk

    3 weeks ago

    hyderabad, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Level 2 Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN...

  • Supervisor Service Desk

    3 weeks ago

    Hyderabad, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Level 2 Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN...

  • Process Associate – Workplace Services Service Desk

    3 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...