Business System Analyst

1 day ago

Gurugram, India Sun Life Full time

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

  • Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
  • Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
  • Advice. Financial planning and retirement planning services
  • Asset management. Pooled funds, institutional portfolios, and pension funds
  • With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.


Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.


Roles and Responsibilities:


  • Leverage experience in insurance, finance, or banking applications to drive project success.
  • Identify and facilitate improvements in business and IT processes, system design, testing, and solution implementation.
  • Conduct impact analysis on systems, processes, procedures, and clients for future developments.
  • Gather and analyse user requirements, translating them into clear system requirements and user stories.
  • Develop and contribute to internal and external communications and user documentation.
  • Review and provide constructive feedback on business and technical documentation.
  • Apply basic PL/SQL knowledge and data extraction skills to support project needs.
  • Demonstrate a detail-oriented mindset and strong analytical skills to comprehend complex business scenarios.
  • Evaluate data reasonableness and construct sound business logic.
  • Utilize intermediate Excel skills, including the ability to create macros for improved efficiency.
  • Collaborate with cross-functional teams to ensure alignment between business needs and technical solutions.
  • Stay current with industry trends and best practices in business analysis and related technologies.
  • This role requires a blend of technical skills, business acumen, and strong communication abilities to effectively bridge the gap between stakeholders and development teams.
  • Arrange to create template and blast out the communication message (email / sms) through marketing tools.
  • Support the team administration
  • Support ad hoc task assigned by manager


Key Requirements:


  • BE, B. Tech. or MCA/MS (Comp Sc.) from reputed institute.
  • 2-5 years (Min: 3 years | Max: 5 years) of experience as a Business Analyst
  • Design business scenarios
  • Communicates effectively both verbally and in writing.
  • Strong analytical and problem-solving skills.
  • Strong stakeholder management skills
  • Keen understanding of the details.
  • Fast learner and can work under minimal supervision.
  • Strong analytical and problem-solving skills.
  • Strong communication skills, both written and verbal.
  • Attention to detail and Facilitation skills.
  • Strong planning and organizational skills, with the ability to multi-task

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