GSI Implementation Specialist

Experience: 5 to 8 years

Role Summary

We are seeking an GSI Implementation Specialist for Saner Products who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the Saner Platform, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform.

Key Responsibilities

Partner Enablement

• Train and certify GSI partner teams on the Saner Platform—covering deployment, configuration, integrations, and best practices.
• Develop enablement assets such as playbooks, runbooks, solution blueprints, and knowledge articles for repeatable success.
• Conduct technical workshops, webinars, and hands-on labs for GSI consultants, architects, and delivery teams.

Co-Delivery with GSIs

• Participate in joint implementation projects with GSI partners to ensure successful deployment and knowledge transfer.
• Act as a technical advisor during initial projects until partners achieve self-sufficiency.
• Assist partners in customer requirement gathering, solution mapping, and architecture design.
• Provide technical oversight during proof-of-concepts (POCs) and pilot deployments.

Collaboration & Advocacy

• Act as the primary technical liaison between GSI partners and internal teams (product, engineering, sales, marketing, support & customer success).
• Represent Saner in GSI-led solution showcases, customer workshops, and technical deep dives.

Other Responsibilities

• Influence product roadmap with insights from GSI engagements.
• Conduct use case-driven, hands-on training sessions on Saner CVEM modules and enable customers to effectively utilize dashboards, reporting features, and operational workflows.
• Conduct environment assessments to understand customer infrastructure, network architecture, and endpoint management workflows.
• Collaborate with Sales teams during pre-sales activities to assess technical feasibility, scope requirements, and set accurate expectations.
• Create implementation plans and technical documentation that guide customers through the deployment process.
• Collaborate with Solution Architects to finalize deployment architecture, including on-premises, cloud, and hybrid models.
• Troubleshoot complex technical issues during implementation, working with Engineering teams to develop solutions when needed.
• Identify gaps and collaborate with Product teams for continuous enhancement of deployment processes.
• Guide customers on best practices for patch management, vulnerability remediation workflows, compliance configurations and other modules using Saner CVEM.
• Perform data onboarding and validation activities, ensuring scan coverage, patch repository setup, and policy configurations.
• Manage integration with third-party tools such as ServiceNow, Freshservice, Active Directory, Azure AD, WSUS and SCCM.
• Create, organize, and maintain deployment documentation, runbooks, and configuration templates to support consistent implementations.
• Provide post-deployment stabilization support and ensure a smooth handoff to the Support teams.

Partner-Facing Experience

• Experience enabling Global System Integrators (GSIs) or large-scale delivery partners.
• Ability to conduct technical workshops, solution trainings, and certification programs.
• Co-delivery or shadow-delivery experience with partner teams.

Required Skills & Experience

• Experience in Implementation, Professional Services, Technical Support, or Systems Administration roles.
• Strong understanding of Endpoint Security, Patch Management, Compliance and Vulnerability Management processes.
• Hands-on experience with Windows Server & Desktop OS, Linux distributions (RHEL, CentOS, Ubuntu. Etc), and macOS environments.
• Good knowledge of Networking (TCP/IP, Firewalls, Proxies, DNS, VPNs) and enterprise IT infrastructure.
• Experience working with Directory Services (Active Directory, LDAP, Azure AD).
• Exposure to public cloud environments (AWS, Azure, GCP).
• Familiarity with ITSM tools like ServiceNow, Freshservice and integration concepts (APIs, Middleware).
• Working knowledge of SSO implementations using SAML, including integration with Identity Providers (IdP) such as Azure AD, Okta, Auth0, PingID or PingFederate. etc.
• Good scripting knowledge in PowerShell, Bash, or Python is an advantage.
• Good knowledge of Cybersecurity concepts and understanding of vulnerability classification standards such as CVE (Common Vulnerabilities and Exposures) and CCE (Common Configuration Enumeration).
• Strong analytical and troubleshooting skills with a customer-centric mindset.
• Ability to manage multiple customer deployments and work in a fast-paced environment.
• Lead and execute end-to-end deployment of Saner platform across Windows, Linux, and macOS environments.
• Perform installation, configuration, and troubleshooting of Saner agents, middleware and integrations (e.g., ITSM, CMDB).

Nice to have:

• Experience with Saner CVEM or similar vulnerability management tools or Patch Management Tools (e.g., Nessus, Qualys, Tenable).
• Experience with compliance frameworks (PCI, HIPAA & NIST).

Soft Skills

• Excellent communication, presentation, and knowledge-sharing skills.
• Strong documentation and technical writing capabilities.
• Collaborative mindset with the ability to influence without direct authority.

About You

• BSc/MSc degree in computer science, BE/M.C.A in a Computer, or a related field.