Deputy/Assistant Manager
4 days ago
Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.To attend and resolve the critical customer complaints and measure of customer satisfaction level.To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanicsPreferred Industries Agriculture ImplemenAutomobileEducation Qualification Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in AgricultureGeneral Experience 1-4 Years of relevant experience as CCMCritical Experience Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenuesSystem Generated Core Skills Change ManagementChannel StrategyConsumer FocusCustomer Relationship Management (CRM)Product Knowledge & ApplicationService ManagementSystem Generated Secondary Skills
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Assistant Manager Operations
1 week ago
Sahibzada Ajit Singh Nagar, India Chandigarh University Full timeWe're Hiring: Assistant/Deputy/Manager Operations Location: Chandigarh University, Gharuan, Mohali (Punjab)Are you an operations enthusiast who thrives on structure, data, and process excellence? Step into a role where every decision counts and your analytical mindset drives real impact!At Chandigarh University, were looking for a results-driven professional...
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Assistant Manager Operations
24 hours ago
Sahibzada Ajit Singh Nagar, India Chandigarh University Full timeWe're Hiring: Assistant/Deputy/Manager Operations Location: Chandigarh University, Gharuan, Mohali (Punjab)Are you an operations enthusiast who thrives on structure, data, and process excellence? Step into a role where every decision counts and your analytical mindset drives real impact!At Chandigarh University, were looking for a results-driven professional...
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Deputy Lead
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Sahibzada Ajit Singh Nagar, India Roundglass Living Full timeLegal Counsel/ Deputy Lead – Legal Department Location: Mohali, India Position Type: Regular, Full-Time At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports,and Roundglass Sustain....
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Deputy Lead, Tree Plantation
3 weeks ago
Sahibzada Ajit Singh Nagar, India Roundglass Foundation Full timePosition Title: Deputy Lead, The Billion Tree Plantation (RGF)Location: Mohali/PunjabPosition Type: Regular, Full-TimeWho we are:At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about...
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Deputy Lead, Tree Plantation
3 weeks ago
Sahibzada Ajit Singh Nagar, India Roundglass Foundation Full timePosition Title: Deputy Lead, The Billion Tree Plantation (RGF)Location: Mohali/PunjabPosition Type: Regular, Full-TimeWho we are:At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about...
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Deputy Lead, Tree Plantation
3 weeks ago
Sahibzada Ajit Singh Nagar, India Roundglass Foundation Full timePosition Title: Deputy Lead, The Billion Tree Plantation (RGF) Location: Mohali/Punjab Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about...
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Deputy Lead, Tree Plantation
2 weeks ago
Sahibzada Ajit Singh Nagar, India Roundglass Foundation Full timePosition Title: Deputy Lead, The Billion Tree Plantation (RGF) Location: Mohali/Punjab Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about...
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Deputy Lead
7 days ago
Sahibzada Ajit Singh Nagar, India Roundglass Living Full timePosition Title: Sr. Legal Counsel/ Deputy Lead – Legal Department Location: Mohali, India Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose.If you care...
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Deputy lead – legal counsel
7 days ago
Sahibzada Ajit Singh Nagar, India Roundglass Living Full timePosition Title: Sr. Legal Counsel/ Deputy Lead – Legal Department Location: Mohali, India Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care...
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Deputy/Assistant Manager
1 week ago
Sahibzada Ajit Singh Nagar, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Manage a set of dealerships and dealer team to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc.Inquiry generation and management (CDMS.New dealership development along with Channel team.Ensuring viable distribution network by...
