Senior Analyst, Network Operations
4 weeks ago
Job Description
Senior Analyst Network Operations
What This Position Is All About:
You are a contributor to the Network Operations team focused on supporting the network and telecom infrastructure for our stores, data centers, and cloud environments.
Responsible for monitoring, alerting, remediation, and reporting of level 1 and level 2 network issues.
Supporting our end users with professional and courteous technical assistance, able to escalate issues based on established protocols.
Implementing network upgrades and configuration changes based on change reviews and maintenance requirements.
Respond to trouble tickets and resolve network outages and interruptions. Drive resolution of high-severity outages impacting IT infrastructure.
Provide root cause analysis for incidents and interruptions.
Monitor global alerts/threats and work with CISO and security team to protect the company network.
Provide and create documentation and reports based on network health and usage.
Contribute to developing and maintaining framework policies and procedures (including: incident, problem, change, configuration, and capacity management) to ensure that standardized methods and best practices are utilized.
Evaluate, design, analyze, and maintain all existing and new WAN/LAN network equipment including: routing, switching, firewalls, wireless access points, VPN, SDWAN, and applications.
Maintain and support the Telecom infrastructure including PBX and hosted phone services, VoIP, voice mailboxes, and auto attendant platforms.
Contribute to tool improvements and operational support processes and procedures.
Job Qualifications
Requirements:
College degree in Computer Science, Engineering or a related field required.
Minimum of 4 years of network engineering experience - Information Systems and Information Security experience in a medium to large enterprise environment.
Knowledge of multiple operating system environments, including Windows, AIX, AWS, Azure, UNIX, Linux. Able to make recommendations on best in class solutions.
Proficient with networking platforms Cisco (CCNA), Meraki, Fortinet, and Palo Alto
Experienced with monitoring technologies Solarwinds Orion, New Relic, Nagios.
Excellent problem solvers, able to troubleshoot issues independently.
In-depth understanding of core technology issues, including network protocols, cryptography, virtualization technology, cyber threat and defense processes.
Experience with cloud environments such as AWS and/or Azure networking and security standards.
Must be able to create enterprise level documentation with accompanying diagrams.
Experience in PCI, SOC and ISO certification standards. Infosec experience is a significant plus.
Proficient writing code, experience with Terraform a plus.
Who You Are:
An excellent communicator, able to guide both technical and non-technical end users.
Ambitious and goal-oriented person, able to exceed performance indicators.
Passionate about technology, hands on, and possess leadership skills.
Your Life and Career at Saks Cloud Services
Be part of an excellent team; work with an adventurous spirit; think and act like an owner- operator
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental).
An amazing employee discount
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