Senior Vice President

3 days ago

pune, India Exela Technologies Full time
Senior Vice President- Quality
Exela Technologies, Pune
Location : Pune
Work from Office - 5 days
We are looking to hire a Senior Vice President with very good experience in Transactional Quality and Quality Assurance who has good experience in the BPO Industry and can join early for Pune location.
Core Competence:
Aspiring being ambitious about providing the highest standards of delivery and embedding them in the team
Strong facilitation and sound leadership skills
Customer orientation and Client handling
Communication and interpersonal skills, including the capacity to articulate the case for project approvals , prioritization and alternatives in the language of business
Ability to develop cohesive working relationships with functional units
Strong conceptual skills (business models, frameworks, standards) and analytical skills to craft, execute, and oversee initiatives
Strong knowledge in Content digitizing and Book publishing
Mastery in interpretation & application of statistical & management tools
Project planning, managing & presentation skills
Training skills on Quality concepts
Ability to contribute to key business review, technical discussion and reviews with leadership team Ability to maintain a positive attitude in high stress / fast paced work environment
Make decisions with minimal supervision A good team player, result driven, dependable and possess Attention-to-Details
Display flexibility depending on business needs and organization strategy
Act as a Catalyst and driver for change and Champion for continuous performance improvement
Identify & translate the customer requirements and expectations into specifications as part of Quality Planning for Healthcare accounts
Set up Quality standards & measures as part of Quality planning and on ongoing basis
Review & monitor the performance of assigned Healthcare accounts with relevant data like internal audit score, defect density, customer feedback, resource utilization etc.
Identify areas of improvement from the SLA, business strategy, metric and initiate improvement projects
Mentor and support improvement projects in sub-verticals such as Data Conversion, Digitizing content, Data mining, Email & Chat Support, Content writing and Composition
Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual, team and each sub-vertical business performance
Instill periodic reorientation of job responsibilities and up-skill staff competence
Managing team’s performance with the defined objectives and functional responsibilities.
Recommend functional improvements and leverage the team capabilities.
Determine training needs for team and to deliver internal training- Coach YBs & GBs
Identify key business pains through internal and external stakeholders and recommending action plans to improve
Identify & resolve key business pains through Six Sigma approach
Monitor and measure the Improvement project effectiveness and the performance of the project leaders and teams.
Meet and exceed savings target through improvement projects across sub-verticals
Draft plans to sustain ability to meet and exceed customer requirements from time to time
Review Corrective and Preventive Action (CAPA) reports and ensure effectiveness
Handle changes to client’s expectation and aligned to organization execution strategy
Initiate and support proper change management process with cross-functional teams
Define & ensure adherence of Quality controls and standards using in-house Quality portal
Direct and support Quality Managers /Leads / Analysts in carrying their key responsibilities, technical tests for existing / new application
Monitor, benchmark and improve team performance. Increase employee retention.
Oversee periodic evaluation and calibration
Handle escalation from clients, internal stakeholders and from the team
Support management objective to improve Quality, productivity and identifying technology driven platforms for Books conversion, content digitization etc.
Share best practices across other verticals and other Business Units

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