BPM Delivery Lead
4 weeks ago
About Our Client
Our client is a mid-sized provider of BPM services. With a wide range of verticals across multiple non-voice categories including F&A, banking, insurance, travel etc, our client is highly diversified, fast-growing and exciting
Job Description
As the BPM Delivery Lead, you will report to the overall Business Head of BPM services. Your responsibilities will include:
Ensuring top-quartile delivery across every line of service Strategising and propagating a culture of continuous improvement Working with company leadership for expansion into new geographies and business lines Working closely with partners to ensure the implementation of technological solutions to augment and improve service quality Creating a meritocratic organisation and providing mentorship to employees
The Successful Applicant
As a successful candidate BPM Delivery Lead, you must:
Hail from or be ready to relocate to Mumbai City. Have strong exposure to non-voice services and higher-level, knowledge-based services Have a track record of achievement with a minimum of 5 years in a leadership position Embrace a roll-up-sleeves, hands-on culture Possess a passion to build a business from the ground up-
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