Site Supervisor

4 weeks ago

Chennai, Tamil Nadu, India GoKhana Full time

About GoKhana:

GoKhana is a digital cafeteria management solution aimed at transforming the corporate cafeteria experience. We partner with companies and food vendors to enable seamless, tech-driven dining operations that improve efficiency, transparency, and satisfaction for all stakeholders.

Job Summary:

The Site Supervisor will be responsible for the day-to-day operations of the cafeteria/site, ensuring efficient execution of services, maintaining hygiene standards, managing vendor staff, and delivering a superior customer experience to corporate clients and users.

Key Responsibilities:

  • Oversee daily cafeteria/site operations and ensure smooth functioning as per GoKhana's SOPs.
  • Act as the single point of contact between GoKhana, client administration, and food vendors.
  • Monitor food preparation, service timelines, portion control, and presentation.
  • Ensure hygiene, cleanliness, and safety protocols are followed at all times.
  • Handle user escalations, feedback, and complaints promptly and professionally.
  • Maintain inventory logs, daily sales reports, and reconcile POS data with backend systems.
  • Conduct regular audits and share site performance updates with the central team.
  • Manage attendance and discipline of vendor staff at the site.
  • Coordinate with the GoKhana tech team for app issues, device support, and updates.
  • Support events, menu changes, and promotions on-site.

Requirements:

  • Minimum 2–4 years of experience in cafeteria, hospitality, or food service operations.
  • Graduate in Hotel Management / Hospitality preferred (not mandatory).
  • Strong interpersonal and communication skills.
  • Hands-on experience with POS machines and basic tech apps.
  • Ability to multitask and manage time efficiently.
  • Willingness to work flexible hours, including weekends or shifts if required.
  • Basic understanding of food safety and hygiene norms.

Working Conditions:

  • Full-time, on-site position.
  • Uniform and training will be provided.

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