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Storage Engineer
3 months ago
Principal Duties and Responsibilities:
Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge
Education and Experience
Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience with Dell PowerMax including best practices 3+ years of experience with Dell Powerscale/Isilon Experience with Dell Unity and Xtremio preferred Experience with disaster recovery and data replication technologies, including PowerMax SRDF and TimeFinder SnapVX, PowerScale SnapshotIQ and SyncIQ Block and file migration experience is a bonus, including Powerpath migration enabler, Open Replicator, EMCopy, RoboCopy, DataDobi 5+ years of experience with administration of enterprise and departmental switching technologies, including Cisco and Brocade - Cisco MDS preferred Experience with other storage platforms such as Pure or NetApp is a bonus 5+ years of experience with operational administration of IT systems 3+ years working with monitoring platforms; LogicMonitor a bonus 3+ years working with an enterprise ITSM system: Service Now is a bonus Familiarity with enterprise IT infrastructure concepts including network, virtualization, and data protection Managed Services or consulting experience is a plus Cloud Platform knowledge is desired Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more