Lead ServiceNow Engineer

2 months ago

mumbai, India Morningstar Full time

Lead ServiceNow Developer, Morningstar India Pvt Ltd

Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams.

The Area: The Corporate Systems team manages and supports Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce etc. used globally across IT Operations, HR, Marketing, Sales and Finance. Our primary responsibilities include:

  • Providing day to day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products.

  • Offer guidance and technical expertise to all employees and business units as it relates to use of Corporate applications.

  • Implement system improvements for improved operational efficiencies and compliance alignment across teams and business units.

  • Maintain and update Corporate systems to keep them updated from a security and release perspective.

  • Work with application vendors and internal resources to ensure ongoing integrity and availability of applications.

  • Provide a centralized way of tracking and managing Corporate systems processes and procedures.

The Role: We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices. You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.

This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid work policy.

Responsibilities:

  • ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, and/or ITAM (hardware) requirements.

  • Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.

  • Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).

  • Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions

  • Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.

  • Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.

  • Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.

  • Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.

  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.

  • Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Requirement:

  • Bachelor’s degree in computer science, Information Technology, or a related field.

  • Minimum 5-7 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise.

  • ServiceNow Certified Application Developer (CAD) certification is highly desirable.

  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.

  • In-depth knowledge of ITIL processes and best practices for IT Service Management.

  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.

  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

  • Excellent organizational and time management skills to handle multiple projects simultaneously.

  • Understanding of Agile development methodologies is a plus.

  • Design and implement Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM

  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations

  • Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.

  • Accountable for the delivery of biweekly sprints for the development team as well as ensuring that platform incident SLAs are met

  • Leads daily scrum calls with development team, business analysts, and process owners.

  • Coordinate with Platform Architect to ensure designs meet development guidelines and best practices.

  • Ensures effective communication and coordination of offshore development team activities with onshore process owners and requestors.

  • Coaches offshore development resources to close technical and soft skill gaps during weekly mentoring sessions

  • Provides leadership and participates in vetting new requirements on the ServiceNow platform.

  • Stays current on ServiceNow products and applicable integrated technologies.

  • Drives process improvements and ensures process adherence for the offshore development team.

  • Contributes development to biweekly sprints

Morningstar is an equal opportunity employer.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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