Salesforce Engineering Manager

6 days ago

New Delhi, India System One Full time

Job Title: Salesforce Engineering ManagerLocation: India (Remote-Friendly) - NCR PreferredDepartment: IT Applications / CRM EngineeringReports To: Director, IT ApplicationsRole OverviewWe are seeking a seasoned Salesforce Engineering Manager with architect-level expertise, strong people leadership, and a strategic mindset to drive innovation and business alignment. This role is pivotal in delivering scalable Salesforce solutions and fostering cross-functional collaboration in a remote-first environment. The ideal candidate is a decisive technical leader who thrives on solving complex problems and building trusted relationships across global teams.Key ResponsibilitiesTechnical Leadership & Decision-Making- Architect and guide the implementation of complex Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. - Make critical technical decisions on architecture, design patterns, scalability, and performance trade-offs. - Define and uphold best practices in development, security, and platform governance. - Lead technical reviews and ensure high-quality, maintainable solutions that align with enterprise standards.People Leadership- Manage and mentor a distributed team of Salesforce engineers, fostering a culture of ownership, growth, and accountability. - Drive team performance, career development, and engagement in a remote setting. - Build and scale engineering capacity to meet evolving business needs.Business Partnership & Stakeholder Engagement- Act as a strategic partner to product owners, business leaders, and cross-functional teams. - Translate business requirements into technical solutions that deliver measurable value. - Build strong relationships with stakeholders across geographies and functions.Cross-Functional Collaboration- Collaborate effectively with global teams including product, QA, infrastructure, and support. - Navigate ambiguity and drive alignment across time zones and organizational boundaries. - Champion transparency, shared goals, and inclusive decision-making.Innovation & Strategy- Lead initiatives to modernize CRM capabilities and improve user experience. - Explore emerging Salesforce features and technologies to drive innovation. - Contribute to long-term platform strategy and roadmap planning.Required Qualifications- 14+ years of experience in Salesforce development and architecture. - 3+ years of experience in engineering management or technical leadership. - Salesforce certifications such as Certified Technical Architect (CTA), Application Architect, or System Architect are highly preferred. - Strong command of Apex, Lightning Web Components, Visualforce, SOQL, and Salesforce APIs. - Experience with agile methodologies, CI/CD pipelines, and DevOps practices. - Proven ability to manage stakeholder relationships and drive cross-functional collaboration in a remote environment. - Demonstrated experience making impactful technical decisions in complex enterprise settings. - Exposure to Agentforce and other AI technologiesPreferred Qualifications- Experience working in a global delivery model with distributed teams. - Familiarity with integration platforms like MuleSoft or other middleware. - Exposure to enterprise-level CRM transformation and innovation programs. - Exposure to technologies outside of Salesforce tech stack - Success on AI project rollout would be highly preferred

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