HCL Tech Mega Walk-in drive || Telecom Customer Success Manager

HCLTech – Mega Walk-In Drive on 01-Nov-25Role: Telecom Customer Success Manager (T-CSM)️ Date: 01-Nov-2025 (Saturday)⏰ Time: 10:00 AM – 2:00 PMVenue: 8th Floor, Unit-B, ITPL Aviator Building, Whitefield Main Rd, SEZ, Bengaluru, Karnataka About the RoleWe’re hiring for Associate Manager – GST Global Success Team (GST), a strategic leadership role focused on customer success, operational excellence, and account growth within the Telecom domain.Experience: 7–15 YearsLocation: BangaloreResponsibilities include:Growth Management- Provide Customer Reference Guide for service information, tool training and Client engagement info- Enable Customer on VEC, review and reinforce as needed to maximize self-service utilization- Engage early, reviewing contracts and amendments to oversee contractual obligations (Stage 4/5 involvement launching with custom)- Provide ongoing Contractual Oversight for service impacts as changes occur- Provide standard contractual reporting for spend, commitment and other contractual components- Serve as a Customer Advocate and key interface within the Client Global Service Organization.- Prepare and deliver a Service Review (or Digital Service Review) covering service and contractual performance- Establish regular periodic Check-In meetings with the key customer contact(s)- Conduct regular pro-active Campaigns to improve Customer experience- Provide Good-Will Outreach event-based engagement with Customers to offer special assistance- Increase sales opportunities through the creation of Rev-Up Lead Generation for CustomersPerformance Management- Actively provide Overall Client Health Monitoring taking prescriptive measures to improve experience- Manage daily Actionable Alerts in VE-CRM- Monitor Delivery Health for failed activations and past due orders (No GSM action unless delivery is not resolving issues)- Upon Customer request, serve as a liaison, assisting with directing Customer to accountable team ensuring closure- Inform Customer they can review SLAs via VEC*- Show Service Level Availability trends in scheduled Service Review- Maintain awareness of Priority 1 tickets - (No GSM action unless warranted escalation occurs)- Offer a point of escalation if resolution not achieved through standard channels, assist with directing to accountable team- Deliver Root Cause Analysis readouts prepared by Assurance- Provide standard change visibility and reporting through VEC online portal- Provide financial and accounts receivable oversight via Client Health Financial score review- Maintain awareness of disconnects, suspensions, and aged balances- Provide inquiry and credit oversight via inquiry alert monitoring and escalation assistance- Review and disposition zero usage and churn alerts.Skills & Qualifications- Strong problem-solving and analytical mindset with data-driven decision-making.- Proven experience managing large enterprise telecom accounts.- Ability to collaborate and influence cross-functional global teams.- Excellent stakeholder communication, presentation, and negotiation skills.- Education: B.Tech/B.E. or any degree (MBA/MSc IT/MCA preferred).- Mandatory: Telecom or Networking domain experience and ITIL Certification.- Proficiency in Microsoft & any other tools.Why Join HCLTech?- Work with 222,000+ employees across 60+ countries- Collaborate with colleagues from 165 nationalities- Virtual-first & flexible work culture supporting work-life balance- Access to continuous learning & global career development programs- Recognized as a Great Place to Work Certified & Top Employer in 17 countriesEquality & Opportunity for AllAt HCLTech, we are proud to be an equal opportunity employer, fostering a culture of diversity, inclusion, and respect.