Msp Program Manager
1 day ago
- Responsible for all client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
- Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client. Acts as key contact for overall program management for their specific region/span of control.
- Engages all Adecco resources (subject matter experts) and divisions in support of customer objectives. Engages all non-Adecco resources in the labor supply chain in order to optimize client's workforce.
- Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Adecco and the client.
- Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
- Responsible for recruitment, management and retention of assigned resources for their region/group (Program Consultants, Engagement Coordinators). Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. Acts as the day-to-day escalation contact for Program Consultants within the account. Designs and implements a team-results oriented culture, reinforcing collective results over individual results.
- Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures. Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program.
- Supports the Program Director and/or Supplier Manager in the management of supplier relationships and partnership negotiations.
- Participates in special projects and performs other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:
- Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation situations.
- Ability to proactively establish and maintain effective working relationships across the organization.
- Ability to own the P&L within a business and to optimise opportunities in order to increase account growth.
- Ability to interact and communicate with all levels of staff and management.
- Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.
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