Workshop Manager
4 days ago
A Workshop Manager in the two-wheeler industry oversees the day-to-day operations of a service and repair facility for motorcycles and scooters. Here are some key responsibilities:
Team Leadership and Performance
Recruit, train, and supervise workshop technicians, ensuring they have the skills and knowledge to perform repairs effectively.
Schedule technicians and allocate work tasks efficiently to meet deadlines and customer demands.
Monitor technician performance, productivity, and quality of work.
Conduct performance reviews and provide feedback for continuous improvement.
Foster a positive and safe work environment in the workshop.
Customer Service and Operations
Oversee the customer service process, ensuring a smooth experience from initial contact to vehicle pick-up.
Manage customer concerns and complaints professionally, working towards resolutions that meet customer satisfaction.
Coordinate with service advisors on repairs, ensuring accurate estimates and timely completion.
Monitor workshop workflow and identify bottlenecks for improvement in efficiency.
Inventory and Parts Management
Maintain adequate inventory levels of spare parts and consumables to avoid delays in repairs.
Work with parts suppliers to ensure timely deliveries and competitive pricing.
Implement cost-control measures to minimize parts wastage and unnecessary expenditure.
Quality and Compliance
Ensure all repairs adhere to manufacturer's specifications and safety standards.
Conduct quality checks on completed work before vehicle handover to customers.
Oversee Pre-Delivery Inspection (PDI) processes for new two-wheelers.
Manage warranty claims efficiently, following manufacturer guidelines.
Other Responsibilities
Maintain accurate service records and workshop documentation.
Prepare reports on workshop performance, including productivity, customer satisfaction, and revenue.
Identify opportunities for improvement in workshop processes and equipment.
Stay updated on the latest repair techniques and technologies for two-wheelers.
Liaise with other departments, such as sales and parts, for seamless workshop operations.
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