Manager, Business Contract Management
4 weeks ago
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Manager, Business Contract Management - FA India: Bangalore/ Mumbai)
Bengaluru, Karnataka, India Full Time Manager/Supervisor Position Summary:
The Manager should understand all service aspects (both business and operations) and have a natural flair for customer support. Applicants should have good experience in contract management, Proposition, Communication, Solution documentation, Pricing, Process, Sales tools / collaterals etc. Responsibilities would include managing end to end coordination for global deals to ensure effective support to global teams in the interest of First Advantage India.
Essential Duties and Responsibilities: New Services Agreement (Support to Business Development)Review of agreements and coordination with internal stakeholders (Legal, Business Development, Information Security, Operations etc.) for approval of terms of the new Services Agreement as applicableDocumentation of all approvals including exception approvals if any (as per Approval Matrix) and coordinates sign off of new Services Agreement by the Authorized Signatory Renewal of Services Agreement (Support to Account Management / existing customers)Identification of the existing Services Agreement due for renewal and review the terms to identify amendment required if any at the time of renewal (including revision of pricing / commercial terms)Coordination with customer / Account Manager for negotiation of renewal termsCoordination with internal stakeholders (Legal, Information Security, Operations etc.) for approval of terms as applicableDocumentation of all approvals including exception approvals if any (as per Approval Matrix) and coordinates sign off of new Services Agreement by the Authorized SignatoryEnsure tracking and timely closure of extension / renewal of service contracts Amendment / Addendum / Changes to the Existing Services AgreementReview of existing Services Agreement to identify amendment required (including revision of pricing / commercial terms)Coordination with the customer / Account Manager for negotiation of terms if requiredCoordination with internal stakeholders (Legal, Information Security, Operations etc.) for approval of terms as applicableDocumentation of all approvals including exception approvals if any (as per Approval Matrix) and coordinates sign off of Renewal / Extension Agreement by Authorized SignatoryCommunication to internal stakeholders (Customer Operations, Billing / Finance etc.) for implementation Customer Support:Become one-point contact for customers and internal teams for all queries with regard to terms of customer contracts.Liaise with internal teams for implementation of terms of Services Agreement, approvals required/obtained etc.Manage timely response of queries from regional / corporate office Pre-sales: (Bid management, RFP / RFIs, Vendor Empanelment Processes):Assist the Sr. Manager in review, coordination to ensure timely completion/submission of RFPs / RFIsCoordination to ensure timely completion of vendor empanelment formalities from clients in coordinationCoordinates with internal stakeholders (Legal, Finance, IT, Information Security, HR, Operations etc.) Record Maintenance:Storage of Services Agreements / Contracts and related documents for all customers on the serverUpdate of the Master Database to reflect the changes (e.g. validity, pricing, scope etc.) Maintain the information repository for RFP / RFI etcGenerates MIS for internal review of activities (e.g. Price Revisions, Renewals Pending etc.) Other:Team management and mentoring & coaching the team membersEnsuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality.Ensure 100% compliance to company policies and guidelines
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