Guest relations executive

4 weeks ago

Bangalore, India Vianaar Homes Full time

Duties and Responsibilities: ● Manage Online Travel Agencies for the properties; you would be managing (Air Bn B, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review ● Reply to guests queries through email, Air Bn B, Whats App. ● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)● Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages ● Be in touch with the guests during their stay to ensure high levels of guest satisfaction ● Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time ● Coordinate with apartment owners to procure missing furniture and other items for their apartment ● Curate information on things to do around the area and ensure that the document is updated in a timely manner ● Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc. Requirement: ● Perfect English (written and spoken) and good master of Hindi. ● Strong communication: interactions with high profile clients and home owners of luxury properties ● Incredible sense of customer service ● Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)● Well-developed project management skills: can work independently and set timelines to achieve your own goals ● Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications ● Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment ● Strong execution focus with a drive to achieve measurable results and impact ● Determination: once you start a project, you will do everything to achieve it ● Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) ● High level of self-motivation and drive Experience & Education ● Experience in customer service or hospitality

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