Head of Operations

2 weeks ago

Delhi, India Agensi Pekerjaan Executive Recruiters Sdn Bhd Full time
Job DescriptionIn charge of all aspects of daily club operations to maintain exceptional service and outstanding experience for guests and members.

Ensure seamless daily operations by oversee and collaborate the Front of House departments which include Golf & Sports, Banquet Services, Food & Beverage, Housekeeping, Member Relations, Facilities, HSSE and others.

Improve the customer experience by monitoring employee performance, conducting regular evaluations, and implementing customer service strategies.

Responsible to address and resolve promptly to complaints and queries from members and customers.

Ensure high level of satisfaction and engagement by managing member relationships.

Develop effective corrective actions based on guest feedback.

Provide excellent guest service, foster positive relationships with our guests, and lead by example in the provision of hospitality.

Provide recommendations for improvements and implement necessary changes based on an evaluation of current operational strategies and efficiencies.

Maintain high-quality standards by regularly inspecting club assets, facilities, and equipment.

Responsible to oversee financial management that include financial planning, budgeting to ensure fiscal sustainability and responsibility.

Promote environmental responsibility within the club by developing and implementing sustainability initiatives.

Ensure compliance with relevant laws and regulations by monitoring and train foreign workers.

Maintain compliance with health and safety regulations and licensing requirements.

Maximize productivity and efficiency by organizing and assigning responsibilities to staff.

Provide insight and updates on club operations at all operational board meetings.

Ensure club operations compliance with all company policies, standards and regulatory requirements.

Performing additional related duties as required.

Requirements

Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or a related field.

Minimum of 10 years of experience in operations management, preferably within the hospitality, sports, or recreation industry.

Proven experience in a golf club or similar setting would be advantageous.

Strong time management, leadership and team management skills to manage and develop a team.

Ability to handle complaints and resolve conflicts effectively.

Excellent verbal and written communication skills to communicate with staff, members, customers and external stakeholders.

Knowledge of golf course maintenance and operations.

Detail-oriented with strong problem-solving skills.

RequirementsMinimum of 10 years of experience in operations management, preferably within the hospitality, sports, or recreation industry. Proven experience in a golf club or similar setting would be advantageous. Strong time management, leadership and team management skills to manage and develop a team. Ability to handle complaints and resolve conflicts effectively. Excellent verbal and written communication skills to communicate with staff, members, customers and external stakeholders. Knowledge of golf course maintenance and operations. Detail-oriented with strong problem-solving skills.

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