Customer Support Executive

1 month ago


bangalore, India Impetuson Pvt Ltd Full time

Company Overview


Impetuson Pvt Ltd is a value-centric organization that focuses on boosting Diversity and Inclusivity globally. Our areas of expertise include IT, ITES, Business Processes, Consulting, F&A, Analytics and Insights, BFSI, and Research. We prioritize relationships, time, and budgeting, and are committed to putting our clients' success first.


Job Overview


Impetuson Pvt Ltd is seeking a Customer Support Executive (HINDI) to join our dynamic team. As a Customer Support Executive, you will be responsible for providing exceptional service and support to our customers in Hindi. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should have 1 to 3 years of experience in customer support.


Qualifications and Skills


  • Fluent in both Hindi and English
  • Proven experience in customer support or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Attention to detail and ability to multitask effectively
  • Ability to work in a fast-paced and customer-centric environment
  • Knowledge of CRM systems and customer support tools
  • Ability to remain calm and composed under pressure
  • Positive and customer-oriented attitude
  • Flexible and adaptable to changing business needs


Roles and Responsibilities


  • Handle customer inquiries and provide accurate and timely responses in Hindi
  • Resolve customer issues and escalate cases when necessary
  • Maintain a high level of professionalism and empathy in all customer interactions
  • Ensure customer satisfaction by delivering exceptional support and service
  • Collaborate with internal teams to address customer needs and provide necessary solutions
  • Identify and analyze trends in customer queries to provide insights for process improvement
  • Adhere to company policies and procedures while dealing with customer interactions
  • Document customer interactions and maintain accurate records







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