Senior Manager

4 weeks ago

Navi Mumbai, India Home Credit Full time

Key Responsibilities:

  • Develop and implement zonal collection strategies for the Consumer Durables portfolio.

  • Monitor bucket-wise delinquency trends and drive recovery efforts accordingly.

  • Manage field collection teams and outsourced agencies to ensure effective execution.

  • Ensure adherence to regulatory and internal compliance standards in all collection activities.

  • Conduct regular reviews and audits of collection performance across regions.

  • Coordinate with legal teams for recovery through arbitration, Lok Adalat, and other legal channels.

  • Provide training and support to regional collection managers and field staff.

  • Prepare and present collection performance reports to senior management.

  • Drive digital and data-driven collection initiatives to improve efficiency.

Qualifications & Experience:

  • Graduate/Postgraduate in any discipline. MBA preferred.
  • 812 years of experience in collections, preferably in Consumer Durables or retail lending.
  • Proven track record in managing zonal or regional collection operations.
  • Strong understanding of regulatory guidelines and legal recovery processes.

Skills Required:

    • Leadership and team management
    • Analytical and strategic thinking
    • Excellent communication and negotiation skills
    • Proficiency in MS Office and collection management systems
    • Ability to work under pressure and meet targets

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