Branch Manager – Mumbai, Pune

2 months ago


Delhi, India Writer Corporation Full time
JOB OBJECTIVEDrive the growth (short term and long term) strategy for the branch and lead and manage the branch AOP targets through revenue, profitability, cash flow, quality and compliance achievements.KEY RESPONSIBILITIESBusiness Planning & Sales: Drive sales in the Branch through B2B and B2C segments across services linesEnsure pipeline of enquires through lead generation and closely track lead conversionProvide inputs and respond to sales proposals/ RFXClient Development & Account Management: Build, sustain and leverage long term relationships with key clientsBuild a strong customer base across Writer portfolio to ensure increase in market shareManaging customer escalations as per the company’s escalation matrixDrive response rate and improve Get 5 scores. Analyze customer responses and initiate proactive actions to ensure customer satisfaction and continued loyalty.Market Intelligence & Strategy DevelopmentProvide inputs to Country Head HHG to develop and present the branch AOP targets and create a detailed plan to meet the set targets for the BranchCreate detailed plan to deploy the business strategy to increase market share for the BranchAssist Country Head HHG in developing sales and operations plans on an annual, quarterly and monthly basis at branch levelCross sells all products offered by Writer RelocationsTrack competition and provide inputs on pricing and utilize the intelligence while planning AOPCash-Flow Management: Manage cash flow for the branch through local collections within set DSO targets.Ensuring timely billing as per TAT’sReview and present the Branch budget for approval by Top Management.Ensures sustainable working capital, collections and optimal utilization of fundsTrack, analyze and report MIS on a regular basis – Provide updates during branch reviewsOperational Oversight: Develop peak season operations plan, including capacity building in terms of infrastructure and manpowerEnsure the operations performance is in line with the strategic & operational plansConduct regular branch reviewsMonitor and execute seamless end to end operations daily ensuring compliance and exceeding customer expectationsEnsure operational costs are kept low within the BranchResponsible to prepare and track a business dashboard on the key performance parametersAdherence to audit compliance and exceeding expectations on CEI scores.Team Management: Recruit, develop and retain the operations teamEnsure timely goal setting, evaluation and training for the team.Provide direction, motivation and training to the team to ensure optimum performanceCreate a training plan for the branch to meet branch growth targets.QUALIFICATIONPostgraduate/ MBAAdded certifications in Moving ServicesEXPERIENCE 12 to 15 years of relevant experience in the Relocations industry preferable;

or demonstrated achievement in relationship-based service industry like logistics, hospitality, etc. Should have led a profit center and a multi-functional team for at least 5 years with P&L accountability in operations area.

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