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AR Caller

4 weeks ago

Ernakulam, India T3Cogno Full time

Job description AR caller/Senior AR SkillsRequired

  1. Min 1 – 3 years of revenue cycle service as AR Caller experience

  2. Excellent written & verbal communication skillGood knowledge of Microsoft tools such as Excel, Word, Power-point etc

  3. Willing to work in Night shift

We also have openings in Bangalore, Chennai, Hyderabad and Mu mbai (Andheri & Turbe)

Job Description

Perform
pre-call analysis
and check status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post call analysis for the claim follow-up

Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

Provide accurate product/ service information to customer, research, available documentation including authorization, nursing notes,medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/ underpayments Caller