Support Engineer
2 weeks ago
Job Title: L3 Support EngineerJob Summary:The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients. Working closely with customers, internal teams, and development engineers, you will ensure timely problem resolution and contribute to improving product usability. We seek a skilled professional to deliver advanced support, maintain product performance, and enhance customer satisfaction.Roles & Responsibilities:Provide effective customer service by leveraging in-depth knowledge of company products.Collaborate with cross-functional teams to exceed customer service expectations.Troubleshoot installation and testing issues across various programming languages and build environments.Escalate issues to the R&D team and Support Manager based on severity, ensuring timely communication with customers regarding status and resolution.Share technical expertise and best practices with customers and internal support teams to foster continuous learning.Develop and maintain a knowledge base of known issues, workarounds, and solutions to improve resolution efficiency.Collect and relay customer feedback on features, bugs, and enhancements to the Product team.Required Experience:Minimum 8 years of experience in a customer-facing technical role within a software organization.Fluent in written and spoken English .Ability to support EU or US time zones based on business needs.Required Technical Skills:Advanced proficiency in PHP and Apache-based web applications .Strong understanding of Linux and Windows operating systems.Solid experience with containerization technologies ( Docker ).In-depth knowledge of MySQL and Cassandra database systems.Hands-on experience with scripting languages , network protocols , and database performance tuning .Proficient in JIRA for issue tracking and case management.Required Soft Skills:Strong ability in remote troubleshooting and system diagnostics.Excellent written, verbal, and presentation communication skills.Proven analytical and problem-solving capabilities.Ability to work independently and collaboratively in cross-functional teams.Skilled at managing and supporting multiple products and technologies simultaneously.Nice to Have:Familiarity with open-source development languages.Proficiency in Java .Passion for adopting new and emerging technologies.
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Automation Engineer
4 weeks ago
New Delhi, India Tek Support Full timeJob Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
4 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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DevOps Engineer
2 weeks ago
Delhi, Delhi, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:DevOps EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking an accomplished DevOps Engineer Trineer with over a decade of experience in designing, automating, and managing enterprise-scale CI/CD pipelines and cloud-native infrastructure. The candidate will be responsible for building resilient systems, driving...
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New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
