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Field Service Coordinator Aftersales
2 weeks ago
Role will be based out of Head Office, Gurugram.
Roles & Responsibilities
The Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-
- Ensure Business plan & target achievement for the region assigned.
- Support to field team / coordination with various departments basis need.
- Monitoring dealer wise KPI & coordinating with respective Regional & Area Manager for Improvement.
- Monitoring the visit schedule of field team & review of action plan & visit reports.
- Monitor customer complaints & escalations.
- MIS & report preparation for the field team & Management review.
- Regular audits, evaluations to monitor dealership performance.
- Warranty approvals, audits, parts scrapping monitoring etc.
- Implementation of all Initiatives planned.
- Any other duties expected from the position & requested by respective manager.
Required Qualifications - B.Tech/BE (Mech / Automobile)
Required Competencies
- 8 to 10 years of experience in Automobile company in field operations. Preference would be passenger car experience.
- Energetic, self-motivated, good planner & strong implementer
- Creative, Analytical Skills, Good industry awareness & Excellent communication skills
- Good Interpersonal skills in terms of Dealer Management, Staff Handling & Customer grievance management.
- Presentation Skills
- Proficient in MS office
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