Sr. Okta Analyst with IAM
3 weeks ago
Sr. Okta Analyst in Las Vegas, NV on site 5 days a week
Must be a US Cit, GC, EAD or TN Visa to work on W2 Location Las Vegas NV - Day 1 onsite Experience level 8-10+ years Mandatory Skills Okta with IAM Full Time Responsibilities Technical Support: • * Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. • Investigate and resolve complex technical issues promptly. • Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. • Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc. • Well versed with all the various CIAM components and modules. • Experience in the design and implementation of CIAM custom connectors. • Web Services (both Soap Based as well as Restful). Platform Expertise: • Develop in-depth knowledge of Auth0 and Okta CIAM platforms. • Assist customers with configuration, integration, and customization. Incident Management: • Monitor and manage incidents, adhering to SLAs. • Document troubleshooting steps and resolutions. Customer Communication: • Communicate effectively with customers, providing clear and concise instructions. • Escalate critical issues to L3 support or engineering teams. Continuous Improvement: • Identify areas for process improvement and contribute to knowledge base articles. • Stay updated on industry trends and best practices. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • Experience: • Overall 10+ years in access management space • Minimum 4 years of experience in CIAM support or related roles. • Proficiency in Auth0 and Okta CIAM platforms. Technical Skills: • Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect). • Familiarity with JavaScript, REST APIs, and web technologies. Soft Skills: • Excellent problem-solving abilities. • Customer-focused mindset. • Effective communication skills. Certifications (preferred): • Auth0 Certified Customer Identity Cloud Developer. • Okta Certified Professional
Job highlights
Identified by Google from the original job post
Qualifications
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Experience level 8+ years
•
Mandatory Skills Okta
•
Bachelor's degree in computer science, Information Technology, or related field
•
Overall 10+ years in access management space
•
Minimum 4 years of experience in CIAM support or related roles
•
Proficiency in Auth0 and Okta CIAM platforms
•
Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect)
•
Familiarity with JavaScript, REST APIs, and web technologies
•
Excellent problem-solving abilities
•
Customer-focused mindset
•
Effective communication skills
Responsibilities
•
Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration
•
Investigate and resolve complex technical issues promptly
•
Collaborate with L1 / L2 support and engineering teams to ensure timely resolution
•
Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc
•
Develop in-depth knowledge of Auth0 and Okta CIAM platforms
•
Assist customers with configuration, integration, and customization
•
Monitor and manage incidents, adhering to SLAs
•
Document troubleshooting steps and resolutions
•
Communicate effectively with customers, providing clear and concise instructions
•
Escalate critical issues to L3 support or engineering teams
•
Continuous Improvement:
•
Identify areas for process improvement and contribute to knowledge base articles
•
Stay updated on industry trends and best practices
Requirements
Requirements
Responsibilities Technical Support: • * Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. • Investigate and resolve complex technical issues promptly. • Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. • Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc. • Well versed with all the various CIAM components and modules. • Experience in the design and implementation of CIAM custom connectors. • Web Services (both Soap Based as well as Restful). Platform Expertise: • Develop in-depth knowledge of Auth0 and Okta CIAM platforms. • Assist customers with configuration, integration, and customization. Incident Management: • Monitor and manage incidents, adhering to SLAs. • Document troubleshooting steps and resolutions. Customer Communication: • Communicate effectively with customers, providing clear and concise instructions. • Escalate critical issues to L3 support or engineering teams. Continuous Improvement: • Identify areas for process improvement and contribute to knowledge base articles. • Stay updated on industry trends and best practices. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • Experience: • Overall 10+ years in access management space • Minimum 4 years of experience in CIAM support or related roles. • Proficiency in Auth0 and Okta CIAM platforms. Technical Skills: • Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect). • Familiarity with JavaScript, REST APIs, and web technologies. Soft Skills: • Excellent problem-solving abilities. • Customer-focused mindset. • Effective communication skills. Certifications (preferred): • Auth0 Certified Customer Identity Cloud Developer. • Okta Certified Professional
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