Network Operations Engineer, Analyst

About this role

Team Overview

Technology & Operations is the backbone for both the client lifecycle and the investment lifecycle. The group's Follow the Sun Model ensures that the firm's operations are consistent and efficient across all investment products, client channels and regions, helping to deliver a superior client experience and drive scalability. Technology & Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal partners and clients.

Network Operations is responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.

As a Network Operations Engineer, you will:

• Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA's etc.

• Manage operational network maintenance activities and implement changes

• Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems

• Assist with root cause analysis of incidents

• Assist with periodic network reviews and analysis

• Help with establishment of operational procedures & support documentation

• Review, track and update network operations policies, standards and documentation

• Assist with development of the network management platform adoption, configuration and tuning

• Complete Daily network checks and operational handover duties

• Participate in shift rotation coverage

What You'll Need:

• 1+ years' experience in IT infrastructure operations/support role

• Knowledge of network routing and switching technologies and routing protocols

• Experience with various Cisco equipment (routers, switches)

• Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable

• Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable

• Formal technical certification such as CCNA/CCNP

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

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